Good afternoon @user_zc2l40, and thank you for reaching out on our Community Forums. We are sorry to hear that you are experiencing a black screen when trying to stream on your Samsung TV. May I ask if you have tried uninstalling and reinstalling the app? May I also ask if you are experiencing any error codes or messages?
XfinityAlyssaA
Official Employee
•
2.2K Messages
2 years ago
Good afternoon @user_zc2l40, and thank you for reaching out on our Community Forums. We are sorry to hear that you are experiencing a black screen when trying to stream on your Samsung TV. May I ask if you have tried uninstalling and reinstalling the app? May I also ask if you are experiencing any error codes or messages?
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