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5 Messages

Wednesday, October 25th, 2023 10:03 AM

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Error message "Virtual/All" mail folder

When trying to search my comcast email, I get the following error message: "Mail folder "Virtual/All" could not be found on mail server imap-west.ge.xfinity.com."

This pops up when I am trying to type anything in the email search bar.

Question

 • 

Updated 

2 years ago

1.1K

36

Official Solution

CCJessie1

Retired Employee

 • 

5.9K Messages

2 years ago

All,

Thank you all for your feedback, it looks like most customer's reporting the issue are now seeing a resolution by clearing their browser cache and cookies. Please let us know if  this does not work for you, you continue to experience this issue, or need additional assistance. Thanks. 

0

0

user_x4dfm2

1 Message

2 years ago

I have the same issue

1

XfinityDena

Official Employee

 • 

3.3K Messages

@user_x4dfm2 I am sorry for the error message you are getting. Are you still getting the error?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

MikeInNH

New Poster

 • 

2 Messages

2 years ago

I just got the same message, must be a system issue.

2

user_rcghmt

1 Message

agree.  thanks for posting

2 years ago

0

XfinitySara

Official Employee

 • 

1.8K Messages

Hey there, @MikeInNH! Some customers have reported this as resolved. Is it working for you once again?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

oandroido

Contributor

 • 

42 Messages

2 years ago

Same.

Can't find some information I need now.

0

0

JM03062

Visitor

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8 Messages

2 years ago

Same here. Been having xfinity mail issues since yesterday.

1

0

JM03062

Visitor

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8 Messages

Mail folder "Virtual/All" could not be found on mail server imap-east.ge.xfinity.com.

2 years ago

0

user_y5xqxc

1 Message

2 years ago

I am having the same issue. 

1

0

XfinitySara

Official Employee

 • 

1.8K Messages

Hello, @user_y5xqxc! Some customers have reported this as resolved. Is it working for you once again?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_gm762f

1 Message

2 years ago

I have the same problem

1

0

XfinityGabriel

Official Employee

 • 

2.3K Messages

Hi, @user_gm762f! Thanks for taking the time to visit our forums page for help with that error message. Have you tried clearing cache and cookies or another browser to see if you experience the same message?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_w9r516

1 Message

2 years ago

I have the same issue.

1

0

XfinityAngie

Official Employee

 • 

1.9K Messages

@user_w9r516, Thank you for reaching out to Xfinity Support. Please let us know if you are still having an issue with your email. We would like to help. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_ex0w13

1 Message

2 years ago

Similar issue related the "east." Please resolve it Comcast.

Error

Mail folder "Virtual/All" could not be found on mail server imap-east.ge.xfinity.com.

1

XfinityKei

Official Employee

 • 

1.6K Messages

@user_ex0w13 Can you tell us more about your email issue. How are you accessing your emails? Does this issue happen when you're using the Xfinity site? What mail client are you seeing this error with?  I have a link with some error codes that we typically see with our mail clients and some fixes if you could take a look https://www.xfinity.com/support/articles/email-errors. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_yy879g

1 Message

2 years ago

I'm having the same issue.

1

0

XfinityAmira

Official Employee

 • 

4.2K Messages

Hello @user_yy879g! I am sorry to hear that you're also running into this same issue with the email on your end. I am showing this issue should be resolved for everyone. At your convenience, let us know if you're still getting the error on your end/ Thank you! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_2566c4

Visitor

 • 

1 Message

2 years ago

I am having the same issue as of this morning. Please correct this or let us know how to resolve if there is a fix. thank you

1

0

XfinityAdrienne

Official Employee

 • 

1.3K Messages

Good Morning, @user_2566c4! Thank you for reaching out to us, we are seeing reports as this issue is resolved. Are you still having troubles searching the email box?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_a6nu7v

1 Message

2 years ago

I'm having the same issues here this morning.  Was doing a search in how to solve it.

1

0

XfinityAngie

Official Employee

 • 

1.9K Messages

@user_a6nu7v, We would like to help. What steps have you taken to resolve this issue? Have your cleared the cache and cookies? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_h3c4g6

1 Message

2 years ago

I'm having the same issue as well.

1

0

XfinityMichaelC

Administrator

 • 

4.3K Messages

Hey, @user_h3c4g6! Thanks for reaching out to us on the forums. I apologize to hear that you are having issues with the email as well! Since it has been some time and the majority of this thread looks to be a few days old, can you let us know if you are still having the issue?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_6vlkbo

1 Message

2 years ago

WHY CAN'T WE GET ANY HELP FROM XFINITY!!!

2

0

kazual90

New Poster

 • 

7 Messages

hahaha...you're funny.  "let me raise your rate and give you less customer service'.  :(  I'm on with chat now and they have no idea what i'm talking about'.  And then when i told them that i found some forums stating the same problem, she needed details on the sites that i found the information on.  hahahahaha

2 years ago

0

XfinityAngie

Official Employee

 • 

1.9K Messages

@user_6vlkbo, Thank you for reaching out to Xfinity Support. we would be happy to assist you. Let us know if you are still having an issue. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_gw7jwt

1 Message

2 years ago

I am having the same issue as well.

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0

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