New remote.

@XfinityEthan​ I have no idea where to find the things you're mentioning.  I need an XR2 remote; I do remember it being delivered by UPS and added in on my Comcast bill.  That's all.  Don't know where to find the Xfinity Assistant (I tried looking for it).

@Harry3667. No problem! If you want to give it a try with the assistant, simply hit the chat icon in the top right of the My account app as soon as you open it. If you prefer working with us here, please direct message our name and address. 

Make sure you are signed into forums

1. In the top right corner, you'll see a little chat icon(direct message) near the bell icon. 2. Click the "New message" (pencil and paper) icon

2. Hit the compose button to the right of "conversations"

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

@XfinityEthan​ I've sent a message to Support.

Hi @Harry3667. We no longer provide our XR2 remotes anymore. You can order a replacement remote by using the Xfinity Assistant within our Xfinity My Account application or web portal. All you would need to do it type in "Replacement Remote" to begin the ordering process. You can find additional information on our Xfinity Assistant by visiting https://comca.st/3sk90TV support page. Would you be able to give this a quick try and let us know if you run into any issues? 

@XfinityDemitrius​ Very difficult and confusing.  I managed to find the Assistant and got a live agent to place my order.  The live agent text is not good -- keeps jumping up and down in the window.  But thank you anyway.