user_0dyhc0 Hi there! If your remote isn’t working and you’re looking to unpair or reset it, here’s a quick way to do it depending on which Xfinity remote you have (like the XR11, XR15, etc.).
Here’s a simple reset that works for most Xfinity remotes:
Press and hold the A (triangle) and D (diamond) buttons together until the LED light on the remote changes from red to green.
Once it’s green, press 9-8-1. The LED should blink blue twice—this means your remote has been reset and unpaired.
After that, try pairing it again:
Point the remote at your TV Box, press and hold the Microphone (Voice) button, and follow the on-screen instructions to re-pair it.
If the remote still isn’t responding at all (no lights, no reaction), it might just be time for some fresh batteries—definitely worth a quick swap!
If you have any issues, please let us know, we are here to help!
XfinityAirelle
Official Employee
•
2.5K Messages
26 days ago
Here’s a simple reset that works for most Xfinity remotes:
Press and hold the A (triangle) and D (diamond) buttons together until the LED light on the remote changes from red to green.
Once it’s green, press 9-8-1. The LED should blink blue twice—this means your remote has been reset and unpaired.
After that, try pairing it again:
Point the remote at your TV Box, press and hold the Microphone (Voice) button, and follow the on-screen instructions to re-pair it.
If the remote still isn’t responding at all (no lights, no reaction), it might just be time for some fresh batteries—definitely worth a quick swap!
If you have any issues, please let us know, we are here to help!
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