Xfinity Remote App no longer supported??

Well, first can you answer my question? Since you repeated the standard troubleshooting instructions, I will assume that the representative was incorrect and it is still supported?  As far as the advice, after speaking with 8 or 10 representatives, rest assured that my device meets the requirements, I have the latest IOS, I cannot select a default system because it gives me an error that that feature requires that I upgrade to X1. I have signed in and out multiple times and do have X1 devices. I have uninstalled and reinstalled multiple times. If it is still supported and the recess wrong, can you point me in a direction for a solution?

You should still be able to use the Xfinity Remote app, user_2qdt14. Download the Xfinity TV Remote app from the iTunes App Store to your iPad, iPhone, or iPod Touch. For Android, download from Google Play. Once you set up the Xfinity TV Remote app, you can use your mobile device just as you would a remote. This includes Voice Remote functionality for X1 customers. 

Note: For a list of eligible TV Boxes, see Xfinity TV Remote App Eligible TV Boxes.

Troubleshooting common problems:
Make sure you have an active Internet connection.
Make sure the TV Box you are trying to tune is turned on and compatible with the Xfinity TV Remote app for TV control.
Learn more about the Xfinity TV Remote app with these tips.

I hope I made it pretty clear that I did all the work of that, but if not, I did. I have full compatibility, my phone and app are all up to date. Any clue how to get support on this?

@user_2qdt14

Please note that the app is not currently supported on Windows phones or tablets.
How to Get the Xfinity TV Remote App:
The Xfinity TV Remote app can be downloaded from both the App Store and Google Play and is available on the following devices:

iPad, iPhone and iPod Touch with OS 12.0 or later
Note: Voice Remote features for X1 customers require iOS 10.
Android smartphones and tablets running Android version 4.4 or later