Blue screen with “There is no software to execute”

Thanks for reaching out @sojo_murf that sounds really frustrating. We would be happy to look into your service concern. 

Please send us a DM with your full name and address to Xfinity Support.

To send a direct message:

Click "Sign In" if necessary

Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

I had that with a Pace PXD01ANI -- tech came out and replaced the box and a new remote (old remote would not work with new device)