1 Message

Fri, Jul 23, 2021 1:11 AM

Lost Remote

So help me out here.  I just contacted Comcast because I've misplaced my remote.  I asked tech support if there's a way to operate the Comcast streaming box without the remote.  My new friend in the Phillipines said, "First, let me order and ship you a new remote."  Great.  After that process ended, she asked if she could help me with anything else.  I responded, "Yes...Can you tell me how to operate my Comcast box?"

She replied: "You can try using the remote."

Was I wrong telling her that was the "[Edited: "Language"] piece of advice" she could have given me?



Gold Problem Solver


7K Messages

2 m ago

If you have a phone/tablet, there is an Xfinity TV Remote app. It's mainly limited to changing channels and starting recordings. It's not a true remote control.

Official Employee


190 Messages

2 m ago

Hello @user_6f2d31, thank you for taking the time to reach out to us on our community forums. I dearly apologize for your most recent experience with us. Could you please send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account? Our team would love to find the tracking number for your new remote. 

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

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