Some of my devices cannot connect to my wireless network. The error says the WiFi channel is full. (I don't know if it means the 2.4, 5.0 or 6.0 band). The xfinity assistant is useless. I have rebooted the xb8 multiple times, but that does not solve my problem. I login to the xb8 and go to the place

Every time I try and view my account, my bill anything specific to my account I get an error message. It either says "Hmm the page didn't load correctly" is thinking/conversation dots (...) or "restricted section As a secondary user you cannot access restricted areas of My Account" however, I am the

i have a sengled hub that requires 2.4 i have reset router and device it cant find the router and it right next to it. i even added the mac address to the router and it cant connect it shows 2.4 is working on router. i have had this hub for couple of years and never had problem getting it to reconne

Recently, I upgraded my plan to Gigabit speed and rented a modem from Xfinity (XB7 3rd generation) but I am not getting enough speed for my plan. You can get 900Mbps speed paying $10 cheaper than my plan so I don't know why I have to pay extra... Someone help me please!

I have to use a VPN for work. The VPN works fine for somethings but not for others. A Coworker suggested I clear my DNS cache locally and on my router. I know how to do this on my machine but how can I do this on my Xfinity router (Model: TG1682G)? Trying to find an answer to this through the automa

I am curious if there is a restriction on getting cash back when buying groceries. Thanks, Steve

I received a notification that said my starter kit package was delivered but it’s not in my mailbox or at my front door. What are my options to get my modem and resolve this?

I have a Yamaha sound bar that I have the correct remote pairing code for, but can’t get to a screen where I can manually input it. I just upgraded my cable box and remote. In the past when I’ve changed out my remote or box I’ve been able to press a combination of buttons on my remote to get to the

I have xfinity voice mail on my home phone number. I've had it for several years. Recently one of my family members told me that my phone was not working. When she called my home the phone answered "This number is not in service". I can use it to dial out with no problem. Has anyone else had this pr

Hi, my promotional Internet rate has recently increased after 24 months, I am wondering whether there is an option to change it back down?

Today on my pc (currently on home network), XfinityStream doesn't list *any* of my DVR recordings (all of which were originally set using the home box --which still works fine). Within a few seconds after clicking "Recordings," I get the message "Unable to Retrieve Recordings," and indeed no recordi

Looks like we lost AntennaTV and also Grit? Now we have two different stations carrying Comet.

Hello, there are a pair of cable boxes on the outside of the townhouse we bought a year ago. We have a double play plan with tv+internet, and I believe the previous owners had Xfinity too. One of the boxes is loose and opens up to wires, some plugged and some unplugged. Outside the box, some cables

I have an open ticket regarding a loose guy wire on a nearby pole that I opened in September. I have not heard any response to this ticket and the issue has not been resolved. Who do I need to contact to address this issue? I found the chat function on this website less than helpful.

For the last two weeks my DVR recordings have been freezing while watching them on the Xfinity Stream app. I can still hear the audio but the video completely freezes. It usually starts around the halfway point of the recording. Please help.

I called on 10/3 to have a phone unlocked. I was told it would take 24 hrs. Today is Saturday 10/7 and the phone is not unlocked. I was misled twice. I was given ECM0004203004 which has not been worked on. Yes, I worked for this COMPANY. I'm disappointed. I have a bitter taste in my mouth.

I'm currently having signal issues where my (non-X1/Cablecard) TV is completely out, but I still have Internet (barely as power is - 13 dBMV and SNR is 31). I can watch like TV is I use the Stream app (I.e. IPTV) on my iPad or the Roku app so IPTV works for me. I spoke to a neighbor a block over and

Hello, my area got hit by that big storm that struck MA and other East coast states a few days ago. We just got our power restored last night. During the storm, the high winds knocked a huge branch off a tree in front of my house, and that branch snapped the wire between the street and my house for

when someone call me and the call goes to voicemail they get a message that my voice mailbox is full. In reviewing my account online, it says my voice mailbox is empty.

We are building a new home on a road that has Xfinity service already. The house will be about 700 ft from the road (telephone pole) - Power company is having us put in conduit from the pole to the house location, one conduit for power and one conduit for cable service. How do we get started with Xf