Contributor
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39 Messages
Stream App - "Unable to Retrieve Recordings"
Today on my pc (currently on home network), XfinityStream doesn't list *any* of my DVR recordings (all of which were originally set using the home box --which still works fine).
Within a few seconds after clicking "Recordings," I get the message "Unable to Retrieve Recordings," and indeed no recordings are listed. In smaller font below that it says, "There was a problem retrieving your recordings. Please try again. Apologies for any inconvenience." Below that is a "Try Again" button, which *immediately* produces the same messages.
Been trying every so often for four hours, always with the same result. Never had a problem like this before in years of using the app (I've had occasional issues for *individual recordings*, not "everything."). Fyi, live streaming still works.
When I try on my iPhone instead, it simply says I have no recordings, and invites me to record something. So something is definitely wrong. Have tried both Chrome and Firefox on the pc, same result.
I've tried syncing and rebooting the home DVR, and that didn't change anything.
Any suggestions? Specifically, ones that WON'T cause me to lose any recordings currently on my home box (I have a pretty high-capacity one). This is particularly bad timing, because I will be traveling soon and planned to record a good deal to watch on the app.
Thanks.
Accepted Solution
Dennis25
Contributor
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39 Messages
5 years ago
Same here, on both my pc and the iPhone app. Hope it's fixed for everyone, or will be soon.
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Rustyben
Expert
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24.6K Messages
5 years ago
I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.
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Dennis25
Contributor
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39 Messages
5 years ago
Thanks much for escalating the issue for me.
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emjay3
Frequent Visitor
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6 Messages
5 years ago
I am having the same issue. It started yesterday. Happens on laptop and my phone.
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emjay3
Frequent Visitor
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6 Messages
5 years ago
I found a workaround. If you go to "For You" instead of "Saved" you will see a list of "Just Recorded". I was able to get to recordings there. This was from a laptop.
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peaches16962
Regular Visitor
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1 Message
5 years ago
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user_m710
Contributor
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16 Messages
5 years ago
i also have the same problem. on x1 box and stream app
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CCMorgan
Gold Problem Solver
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3.3K Messages
5 years ago
Hi there. Thank you guys for posting! Sorry to hear about the troubles you're experiencing. I went ahead and sent a database refresh through to each of your accounts. Please log out of the Stream app/website, log back in, reattempt pulling your recordings, and then let me know what the result is. Thank you!
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emjay3
Frequent Visitor
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6 Messages
5 years ago
No. It didn't work for me. I logged out of my phone and the laptop, rebooted and logged back in. Nothing changed
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user_m710
Contributor
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16 Messages
5 years ago
no change for me, for both the app and website
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Dennis25
Contributor
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39 Messages
5 years ago
Same here, everything is still as described in my original post.
Fyi, last night I noticed that a new recording stays in Scheduled for about 5 minutes after it has completed, and I can watch it from that section of the app if I start it during that brief window -- obviously NOT a viable workaround (and I don't know if it would have worked away from home, anyway), but I'm mentioning it in case it helps with your diagnosis.
As for emjay3's suggested workaround of watching via the "Just Recorded" section in "For You," I note that I am not currently being offered any "Just Recorded" in "For You," despite having seen that category consistently in the past, and despite having just made numerous recordings on the home box.
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SC772020
New Poster
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1 Message
5 years ago
Per the suggestion of others on here I also tried going under the "For You" to see if I could access them there but I wasn't.
PLEASE fix this issue!
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emjay3
Frequent Visitor
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6 Messages
5 years ago
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SCar01
New Poster
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4 Messages
5 years ago
On the evening of 1-27, we lost the ability to view recordings or control the DVR via phones, tablets and computers. I've reloaded apps, signed off & on, rebooted DVR and modem... all more than once. Hope this isn't a new Xfinity feature 😞
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Plumcrazy_gc
New Poster
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1 Message
5 years ago
I'm having the same issue on the website and all devices using the app.
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