Stream App - "Unable to Retrieve Recordings"
Today on my pc (currently on home network), XfinityStream doesn't list *any* of my DVR recordings (all of which were originally set using the home box --which still works fine).
Within a few seconds after clicking "Recordings," I get the message "Unable to Retrieve Recordings," and indeed no recordings are listed. In smaller font below that it says, "There was a problem retrieving your recordings. Please try again. Apologies for any inconvenience." Below that is a "Try Again" button, which *immediately* produces the same messages.
Been trying every so often for four hours, always with the same result. Never had a problem like this before in years of using the app (I've had occasional issues for *individual recordings*, not "everything."). Fyi, live streaming still works.
When I try on my iPhone instead, it simply says I have no recordings, and invites me to record something. So something is definitely wrong. Have tried both Chrome and Firefox on the pc, same result.
I've tried syncing and rebooting the home DVR, and that didn't change anything.
Any suggestions? Specifically, ones that WON'T cause me to lose any recordings currently on my home box (I have a pretty high-capacity one). This is particularly bad timing, because I will be traveling soon and planned to record a good deal to watch on the app.