Visitor
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3 Messages
I upgraded my plan to 1.2Gbps internet speed but I am only getting 930 Mbps. Is this normal???
Recently, I upgraded my plan to Gigabit speed and rented a modem from Xfinity (XB7 3rd generation) but I am not getting enough speed for my plan. You can get 900Mbps speed paying $10 cheaper than my plan so I don't know why I have to pay extra... Someone help me please!
Accepted Solution
EG
Expert
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108.3K Messages
3 years ago
First. Is this with a WiFi or a hardwired ethernet connection ?
If it is the latter, are you using the ethernet port with the red colored line (2.5 Gigabit) on the XB7 ? Are you using at least a cat6 ethernet cable ? Does the device / computer that you are measuring the speed with support greater than gigabit speeds ? If it has only a 10/100/1000 port you will only get around 940 Mbps due to the ever-present ethernet overhead constraint.
(edited)
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CCDaryl
Problem Solver
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828 Messages
3 years ago
@jrpark0115
Thank you for sharing your experience with us. We definitely want you to get the most out of your service with Xfinity. Please follow the tips on the two links provided. They may hold the answers you are looking for. If you are still experiencing slower speeds after following the tips found in the website, please reach back out so we can dive deeper into this issue and find a resolution. Thank you.
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streetwolf
New Poster
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10 Messages
3 years ago
If a wired problem it sounds like you are using a 1Gb NIC. You need a 10Gb NIC, or maybe a 5Gb one will do, to get 1200 or higher. Also use the 2.5Gb port on the modem to connect to your Ethernet port on your computer.
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EG
Expert
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108.3K Messages
3 years ago
Darn echoes....
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streetwolf
New Poster
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10 Messages
3 years ago
LOL. LOL. LOL. LOL.
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user_bb801b
Contributor
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167 Messages
3 years ago
hey late to the party here but what results does the following link provide - https://internet.xfinity.com/network/health
Also 930MBps aint to shabby... Is there degradation in service? dropped connection?
Lastly, what time of day, which browser, is this internet speed test data?
Just my .2 cents
Thanks and good luck.
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jrpark0115
Visitor
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3 Messages
3 years ago
Appreciate for your help guys! You guys are the best.
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