Skip to main content

  • Home

  • Getting Started

    • Offers

U
user_1f08b8
1st Topic
1st Reply

Visitor

 • 

2 Messages

Friday, April 15th, 2022 8:09 PM

Closed

loose cables outside

Hello, there are a pair of cable boxes on the outside of the townhouse we bought a year ago. We have a double play plan with tv+internet, and I believe the previous owners had Xfinity too. One of the boxes is loose and opens up to wires, some plugged and some unplugged. Outside the box, some cables and a splitter are disconnected. I would like to make sure my cables are all plugged in and get rid of whatever I don't need to clean it up. Could someone tell me how to go about this? Thank you. Please see picture below.

Question

 • 

Updated 

3 years ago

966

2

0

Was this helpful?

Accepted Solution

XfinityThomasD

Official Employee

 • 

1.1K Messages

3 years ago

Hi @user_1f08b8! I would certainly want that cleaned up as well as cable management can be super satisfying and much needed. We can assist with helping to schedule a technician to come out for you. Have you been experiencing any trouble with your services lately?

0

user_1f08b8

Visitor

 • 

2 Messages

3 years ago

Hi and thanks for replying. 

Our service is fine on the lower level where the modem is. Streaming television and movies on the two levels above are often too frustrating to deal with, saying we have no internet. I don't have the modem hidden behind anything and I'll turn the wifi off to get a quicker video load from my bed upstairs. There is another coax outlet on the middle floor, but it didn't have internet when I hooked the modem up there. 

I bought a Netgear AC750 wireless range extender from Best Buy a few months ago and I think it helps a bit for phones, but our TV's are struggling even as the sole device using the internet. This has been an issue since we moved in a year ago. I thought it was related to modem and device placement around the levels of the townhouse, as we came from a small apartment, but we shouldn't have to put it all in the basement, right? 

1

0

XfinityThomasD

Official Employee

 • 

1.1K Messages

I'm happy to hear that these lines outside are not interfering with your service, though we can certainly let the technician know about the modem placement in your home to see if they can help improve the range for you. There are several factors that can impact the WiFi signal, and if it is on the bottom floor, having to go through things like the floor, insulation, any appliances that may be in between the modem and devices, etc.

 

Let's see what we can do to help out. Would you please send our team a direct message with your full name and full address? 

 

To send a Direct Message:

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://comca.st/3xD0Xps
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

forum icon

New to the Community?

Start Here