loose cables outside
Hello, there are a pair of cable boxes on the outside of the townhouse we bought a year ago. We have a double play plan with tv+internet, and I believe the previous owners had Xfinity too. One of the boxes is loose and opens up to wires, some plugged and some unplugged. Outside the box, some cables and a splitter are disconnected. I would like to make sure my cables are all plugged in and get rid of whatever I don't need to clean it up. Could someone tell me how to go about this? Thank you. Please see picture below.
1 year ago
Hi @user_1f08b8! I would certainly want that cleaned up as well as cable management can be super satisfying and much needed. We can assist with helping to schedule a technician to come out for you. Have you been experiencing any trouble with your services lately?
1 year ago
Hi and thanks for replying.
Our service is fine on the lower level where the modem is. Streaming television and movies on the two levels above are often too frustrating to deal with, saying we have no internet. I don't have the modem hidden behind anything and I'll turn the wifi off to get a quicker video load from my bed upstairs. There is another coax outlet on the middle floor, but it didn't have internet when I hooked the modem up there.
I bought a Netgear AC750 wireless range extender from Best Buy a few months ago and I think it helps a bit for phones, but our TV's are struggling even as the sole device using the internet. This has been an issue since we moved in a year ago. I thought it was related to modem and device placement around the levels of the townhouse, as we came from a small apartment, but we shouldn't have to put it all in the basement, right?