Skip to main content

    Support

    Offers

Brijay12's profile
Brijay12
20th Anniversary celebration
1st Topic
1st Reply

New Poster

 • 

6 Messages

Sunday, October 8th, 2023 2:09 AM

Closed

Poor customer ecperience

I called on 10/3 to have a phone unlocked. I was told it would take 24 hrs. 

Today is Saturday 10/7 and the phone is not unlocked. I was misled twice.  I was given ECM0004203004 which has not been worked on. 

Yes, I worked for this COMPANY. I'm disappointed. I have a bitter taste in my mouth.

Question

 • 

Updated 

2 years ago

46

2

0

Accepted Solution

Brijay12

New Poster

 • 

6 Messages

2 years ago

Finally, after 8 days, the correct phone was unlocked. 

I had to come to this page to get a job done, this is not something I want to give a great score to.

1

0

XfinityAlfonso

Official Employee

 • 

1.7K Messages

Hello @Brijay12 We're glad to hear that this phone unlock issue has been fully resolved. Any feedback you can provide us is invaluable, and we would love to improve for any future interactions. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

XfinityRichard

Official Employee

 • 

2K Messages

2 years ago

Hi there, @Brijay12 ! Thank you so much for reaching your Digital Care team. Thank you for your patience while you waited to connect with me. Oh no, I can see how frustrating this experience has been for you trying to get your phone unlocked, which I truly do apologize for. Please be assured you reached the right person to assist you and to get you taken care of. Can you please DM me your first and last name, along with your full service address so that I can assist you further.

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon 
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it

0

0

forum icon

New to the Community?

Start Here