Xfinity home phone voice mailbox full

Hello, @Meech, I hope all is well. A few things come to mind. I would access your voicemail from your home phone to double check your voice mailbox and reset your modem. This link is a good resource to use  for accessing your voicemails from your phone or away from home. From your handset press *99 and hit the # button when your greeting starts. Then sign in with your pass code to make sure all messages are deleted. After this reset your modem and make sure your phone is connected directly to the telephone 1 port on the back of your modem. Then make some test calls. If this does not resolve the issue please let us know.

https://www.xfinity.com/support/articles/get-voicemail-while-traveling

Thanks XfinityJosephA.   I tried the *99 from my home phone and immediately got a message that "you have no messages in your mailbox"  (i did not need to hit the # button or enter my passcode).  I also had the modem reset yesterday when I was trying to fix this.  The phone is plugged into the Telephone 1 port on the modem.

Another odd thing that is happening that i didn't mention in my original message is that when someone calls me and I don't answer they get two greetings simultaneously...one from my home answering machine and one from my Xfinity voice mail.  They get the voicemail full message from Xfinity and then a beep to leave a message on my phone voicemail (but the only thing they hear is voicemail full and hang up)  I prefer to use my home answering machine and I have set the number of rings before voicemail on Xfinity to 9 so that my voicemail picks up first.   But Xfinity voicemail is also picking up after four rings.

This all started happening a couple of months ago.  It used to be that the only time Xfinity voicemail would pick up is if I was talking on the phone when a new call came in. 

You are more than welcome @Meech. I'm sorry you still can't receive calls after resetting your modem, and changing your ring count on your Xfinity voicemail. It sounds like your voice box is set to sign in automatically, which makes things a little easier!  It also sounds like your personal answering machine and your Xfinity voicemail are conflicting but it should not happen if your ring count is set to 9. 

I do sincerely appreciate your time and the additional details. It's important we provide you with the best possible support so we can make sure your service is working properly. I recommend turning off your personal answering machine but just temporality, so you can test your service. Once you turn off your answering machine make some test calls to your phone from different phone numbers if possible. If your incoming calls are still hearing the "voicemail box is full" greeting we may need to take additional actions to help. Are you able to let us know if the issue is resolved after bypassing your personal answering machine? 

Hi,  I turned off my home answering machine and called my home number from my cell phone.   I just got one greeting (the Xfinity greeting) after 4 rings (not the nine rings I have it set to).  My greeting played then i got several beeps and the message that the mailbox if full.