1 Message
Changing WiFi channels on the xb8 gateway
Some of my devices cannot connect to my wireless network. The error says the WiFi channel is full. (I don't know if it means the 2.4, 5.0 or 6.0 band). The xfinity assistant is useless. I have rebooted the xb8 multiple times, but that does not solve my problem. I login to the xb8 and go to the place where you change WiFi channels, but it is disabled.
How do I get to chat with a live agent to help getting this problem resolved?
Accepted Solution
justsam
Contributor
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81 Messages
14 days ago
The XB8 has band steering and as I understand it can not be made to be a conventional 2.4GHz and 5GHz WiFi router. It chooses which band to put each device on. If you have older devices or many Home Automation devices I suspect you are running out of 2.4 Allocation. This issue, along with very poor WiFi coverage in general is why I use my XB8 in bridge mode and have an ASUS router which I can control.
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XfinityRaf
Official Employee
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806 Messages
12 days ago
Good evening @user_redough. While we understand wanting to get your issue resolved as quickly as possible, we need to remind you that sending unsolicited direct messages can result in you being banned from the Forums. For future reference, please wait until we ask you to send a message. We can continue in your private message.
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