Laurie's profile

Contributor

 • 

387 Messages

Sun, Oct 24, 2021 11:02 PM

Closed

2.4 not working on router

i have a sengled hub that requires 2.4 i have reset router and device it cant find the router and it right next to it.  i even added the mac address to the router and it cant connect it shows 2.4 is working on router.  i have had this hub for couple of years and never had problem getting it to reconnect until tonight.

I found something about disabling the 5ghz on router still says it cant find 2.4 after rebooting both device and router.

Accepted Solution

XfinityAaron

Official Employee

 • 

605 Messages

7 m ago

Hello and thanks for reaching out, @Laurie. It sounds like you may have the 2.4gbhz and 5ghz as the same name. When you have this set up, it switch's between the two depending which is going to provide the better signal at the time. Since this is the case, any device that only uses 2.4ghz will not be able to connect to the signal. If this is the case for you, you will want to name both the 2.4ghz and 5ghz with different names. Also, if you have xFi pods you will not be able to split the signal. You can use our Xfinity xFi app to split the signals if you need to. 

Laurie

Contributor

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387 Messages

7 m ago

Thank you for getting back to me I have found out that the problem was and actually with the Sengled servers.   As of this morning everything is working great.  They are put together because I do have a pod how can I rename one of them they are both named 2.4.  Thank you for your help

(edited)

XfinityAaron

Official Employee

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605 Messages

Thank is great news to hear and thank you for letting me know what the actual problem was as well. If there’s anything else that my team or I can do for you, please, feel free to reach out any time of the day or night! There may be a delay, but we are always here, and we love to help! Thank you for being such a great customer and being a part of the Xfinity family! I hope you have an excellent rest of your evening and I hope you and your family stay safe!

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