U

Visitor

 • 

2 Messages

Mon, Nov 29, 2021 7:30 PM

Closed

Can't view any account info

Every time I try and view my account, my bill anything specific to my account I get an error message. It either says "Hmm the page didn't load correctly" is thinking/conversation dots (...) or "restricted section As a secondary user you cannot access restricted areas of My Account" however, I am the one and only account holder. PLEASE I just want to see my bill, I'm paying money for this I don't understand why it's so hard to access this. 

I saw another similar message to reach out via private message however, I don't see that option. I've tried logging in and accessing on several different browsers and mobile. I need to be able to see my account. Here's screenshots 

Accepted Solution

XfinityEthan

Official Employee

 • 

850 Messages

6 m ago

Hi, @user_ef9f57. Thanks for letting us know about your login issue. Please visit https://comca.st/3FVU6bA and follow the process. It should ask you to link your ID to your account. Let me know if it doesn't work. 

Visitor

 • 

2 Messages

@XfinityEthan

That worked!!! Thank you!  

XfinityEthan

Official Employee

 • 

850 Messages

@user_ef9f57. Great to hear! Thanks for dealing with it :) 

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