Hi, I got a prompt within the My Xfinity app that my router was eligible for an upgrade. I happily accepted; they sent me a package, but inside the package was the same exact router as I had before (an XB3). Was this package sent in error? Or was the upgrade prompt a bug? Or does the new router diff

Hi, I nee to retrieve my xfinity ID in order to log into my account. When I try to look up my xfinity ID, xfinity says that my address isn't recognized. When I put in my phone number, I get this error code: HTTP header is larger than 10240 bytes.

I have a By the Gig account. Will I be able to add a line to use in an Android (not Android Auto) head unit for my car? It's a 4G mobile device that takes a Micro-SIM card, just like a phone or tablet, so it should be compatible. The question is whether Xfinity will support it? I don't have it yet,

Hello, I'm a new customer and signed up for Xfinity internet 2 days ago, I am unable to sign into the Xfinity app because I get an "Access not Authorized" error. It says I "signed in successfully, but you must be an Xfinity user to enjoy this service". Also, on the website, I can sign in with my Xfi

I have three indoor cameras: one camera upstairs, two downstairs. To view live video feed from any one or all cameras, all one has to do is pickup my Xfinity TV remote, speak into it the word "camera" and I (or any guest in my house) gains instant access to the last 168 hours of all my activity. Why

On at least three occasions this summer I have received sms messages from Xfinity asking me to rate my experience with customer service. On all three occasions I had NOT had any contact with customer service. It may sound paranoid, but, I suspect someone is trying to impersonate me in order to hijac

Facebook and Instagram were both working last night. This morning, neither website nor app (desktop and mobile phone) is loading. Mobile App access also failed on cellular data.

I have an SB6141 that I’ve been using forever. It got 400mbps download when I had the 8/500mbps service (which I signed up for in ‘21.) and I knew that was the maximum of the modem, which I was fine with. But I recently switched to 12/200 service instead and I’m only getting 100mbps download, tops.

I recently updated my account to super fast 800. But my Xfinity app says my account is still at Fast 400. It shows I’m getting speeds of just over 400 which is great if that was still my plan. But it specifies I’m getting 467 Mbps out of 400. How can I get it to grab my new 800 Mbps plan?

Why is it so hard to just a channel or find out how much it costs? The message comes up to go to xfinity.com and shop upgrade but it doesn't exist and chat is an endless loop. Should be able to browse and cancel/add any channel. If it is part of a different package then show that too.

I ordered the self installation kit for my xfinity internet and then noticed I have no coax outlet in my home. What would I do further from this step to ensure my internet can be established in my home?

I'm having problems accessing MS Teams and office.com. I can't access on all of my devices: PC's Macbook, iMac and iPhone. I get the following error: This site can’t be reached office.com took too long to respond. Try: Checking the connection Checking the proxy and the firewall ERR_CONNECTION_TIMED_

Hello, I am looking to replace my current HD cable box with a 4k UHD XG1V4. I have an appointment with my local xfinity store tomorrow but I wanted to check here on the availability of this box before going to the store to determine if I should just request a delivery instead. Thank you!

Hi ever since I purchase this service, I have been seeing T3 time-outs for a few hours every week or some times a few errors in a month, which causes a loss of connection. Once I restart the modem and I am reconnected, the connection is stable for awhile. I see the following message in the event log

I have a coupe devices connected to my current Wifi modem and wondering if the Xfi gateway has usb ports.

Hi, I had a technician come out and tell me that they would need to install service in my apartment, however, Xfinity would need permission from the landlord to drill. Is there a template of a letter of permission that the landlord can fill out and email?

I went to pay my bill online as i always do without issues. When i opened up Billing on Xfinity it shows $0.00. I check and noticed i haven't received my latest bill, all i see is the bill i paid last month. I mean usually i get an email saying my bill is ready, i haven't received that either. Any h

I have been trying to activate my Xfi pod following the steps on the app. I click on “activate xfi pods” and then “get started” and then it takes me to a page that says “let’s try that again. Sorry we ran into a problem. Please try again or go back to the previous screen.” Trying again gets the same

The other day Court TV was showing a game show even though the menu still called it Court TV. That resolved after a couple hours. Now today the channel has been replaced with grit TV. I've seen old forums so I'm sure the answer is going to be that my local affiliate is to blame because this seems to

I do pay Amazon for the HD music service, and do see HD or Ultra HD options on the phone app and my PC. When I access the Amazon app in my 4k cable box so I can listed through my home theater, it doesn't show any HD options. I asked Amazon, who advised I reach out here to get the app updated or fixe