Karl1965's profile



2 Messages

Monday, June 3rd, 2024 4:36 PM

Didn't get a bill this month.

I went to pay my bill online as i always do without issues. When i opened up Billing on Xfinity it shows $0.00. I check and noticed i haven't received my latest bill, all i see is the bill i paid last month. I mean usually i get an email saying my bill is ready, i haven't received that either. Any help would be appreciated.  

Accepted Solution

Official Employee


1.3K Messages

1 month ago


Karl1965 Thanks for reaching out with your billing concern today. I would be happy to review the account to see what is going on for you. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it




2 Messages

@XfinityEricB​ Thank you got the answer i needed. 

forum icon

New to the Community?

Start Here