1 Message
Xfinity app won’t let me activate the xfi pod
I have been trying to activate my Xfi pod following the steps on the app. I click on “activate xfi pods” and then “get started” and then it takes me to a page that says “let’s try that again. Sorry we ran into a problem. Please try again or go back to the previous screen.” Trying again gets the same error message. I have deleted and re-installed the app and get the same message, restarted my phone and got the same message, and used the phone of another member of the household and got the same message. How do I get around the error on the app and install the pod?
Accepted Solution
XfinityAlyssaA
Official Employee
•
1.6K Messages
3 months ago
Good evening @user_98oyvw, and thank you for reaching out to our dedicated Communities team here on our forums, we appreciate your time and are happy to help with your xFi pod activation issues. We love our pods and the extended WiFi coverage they provide our customers and want to help get yours connected so you can begin enjoying the benefits, rest assured you're in the right place to get help!
I appreciate you letting us know that you tried to activate the pod through the app but then received an error as well as trying to uninstall and reinstall the app, we appreciate you trying to troubleshoot the issue on your own. Let's get your account pulled up and see how we can assist with activating your pod, this will require us to collect a few pieces of personal information. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account? To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
We look forward to working with your further!
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AnJhome
3 Messages
19 days ago
What was the fix for this as i also have this issue?
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