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user_98oyvw
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Wednesday, August 14th, 2024 2:54 AM

Xfinity app won’t let me activate the xfi pod

I have been trying to activate my Xfi pod following the steps on the app. I click on “activate xfi pods” and then “get started” and then it takes me to a page that says “let’s try that again. Sorry we ran into a problem. Please try again or go back to the previous screen.” Trying again gets the same error message. I have deleted and re-installed the app and get the same message, restarted my phone and got the same message, and used the phone of another member of the household and got the same message. How do I get around the error on the app and install the pod?

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4 days ago

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XfinityAlyssaA

Official Employee

 • 

1.6K Messages

3 months ago

Good evening @user_98oyvw, and thank you for reaching out to our dedicated Communities team here on our forums, we appreciate your time and are happy to help with your xFi pod activation issues. We love our pods and the extended WiFi coverage they provide our customers and want to help get yours connected so you can begin enjoying the benefits, rest assured you're in the right place to get help! 

 

I appreciate you letting us know that you tried to activate the pod through the app but then received an error as well as trying to uninstall and reinstall the app, we appreciate you trying to troubleshoot the issue on your own. Let's get your account pulled up and see how we can assist with activating your pod, this will require us to collect a few pieces of personal information. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account? To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

We look forward to working with your further!

 

1

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AnJhome

3 Messages

I need help with this issue as well

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19 days ago

0

AnJhome

3 Messages

19 days ago

What was the fix for this as i also have this issue?

6

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XfinityDemitrius

Official Employee

 • 

1.3K Messages

Hey @AnJhome, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the WiFi Boost Pod activation process. I would be more than happy to offer my assistance looking into this further for you.

 

Would you be able to provide us further detail into the specific issue you are experiencing? Do you have WiFi Boost Pods already activated within the home? Is this the first time attempting to activate the WiFi Boost Pod? Is Bluetooth enabled on your mobile device? Please provide as much detail as possible so we can best assist.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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19 days ago

0

omaramirana

2 Messages

I am also having this issue. My Boost Pod has been connected before but when I try to test it, I get the same error: let’s try that again. Sorry we ran into a problem. Please try again or go back to the previous screen. Thank you!

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17 days ago

0

omaramirana

2 Messages

To add - not first time attempting to activate, bluetooth is enabled. The pods show in the app as being previously paired, but offline. The one I am trying to pair is plugged in with the light appearing (showing that it's one), but no connection capacity.

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17 days ago

0

XfinityChelseaB

Official Employee

 • 

1.2K Messages

Hello @omaramirana, If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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17 days ago

0

user_z0rb30

1 Message

Hi I am having the same issue a first gen xfinity pod through the app keeps prompting to try again or go back when instructed to hold my phone 6 inches from the pod.

i had a belkin wifi extender working but removed it from the wall and on the app still won’t connect the xfinity pod to the router through the app please help

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4 days ago

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