Visitor
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1 Message
Request XG1V4 Cable Box
Hello,
I am looking to replace my current HD cable box with a 4k UHD XG1V4. I have an appointment with my local xfinity store tomorrow but I wanted to check here on the availability of this box before going to the store to determine if I should just request a delivery instead.
Thank you!
Accepted Solution
XfinityRay
Official Employee
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2.6K Messages
2 years ago
Hello, @user_m1p3. X1 4K TV Boxes (XG1v4 and Xi6) aren’t available to order online, and the Xi6 is not available in Xfinity Stores. The easiest way to receive an X1 4K TV Box is to contact us to order a Getting Started kit. Our team would be happy to get that set up. The shipments take 2-5 business days to reach you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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CCShan
Official Employee
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443 Messages
2 years ago
@user_m1p3 We received your Direct Message and appreciate you working with us today, I'm glad we could get everything taken care of for you and thank you for being part of our Xfinity Community here.
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