4 Messages
Intermittent Disconnections: No Ranging Response Errors Received
Hi ever since I purchase this service, I have been seeing T3 time-outs for a few hours every week or some times a few errors in a month, which causes a loss of connection. Once I restart the modem and I am reconnected, the connection is stable for awhile. I see the following message in the event log after the modem comes back up and the problem starts all over again:
No Ranging Response received - T3 time-out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1;
I replaced the modem and am getting the same errors. Any ideas on the next steps to resolve this?
Hardware and Connection Details:
Modem/router
HW Version: 13
Vendor: ARRIS Group, Inc.
BOOT Version: 0.2.17.573854
Core Version: dunfell
Model: TG3482G
Product Type: XB6
Flash Part: 12428 MB
Download Version: 7.3.4.0.114
Arris Modem Config Details & Logs (2024-08-02)
Configuration
| Downstream Frequency (Hz) | 681000000 |
|---|---|
| Upstream Channel ID | 3 |
| Downstream Frequency Plan | NorthAmerica |
| Energy Efficient Ethernet | disabled |
| Front Panel Lights | Always On |
Startup Procedure
| Procedure | Status | Comment |
|---|---|---|
| Acquire Downstream Channel | 681000000 Hz | Locked |
| Connectivity State | OK | Operational |
| Boot State | OK | Operational |
| Configuration File | OK | |
| Security | Enabled | BPI+ |
| DOCSIS Network Access Enabled | Allowed |
Downstream Bonded Channels
| Channel ID | Lock Status | Modulation | Frequency | Power | SNR/MER | Corrected | Uncorrectables |
|---|---|---|---|---|---|---|---|
| 44 | Locked | QAM256 | 681000000 Hz | 0 dBmV | 42 dB | 273310 | 499953 |
| 13 | Locked | QAM256 | 489000000 Hz | 1 dBmV | 43 dB | 0 | 0 |
| 14 | Locked | QAM256 | 495000000 Hz | 1 dBmV | 42 dB | 0 | 0 |
| 15 | Locked | QAM256 | 507000000 Hz | 1 dBmV | 43 dB | 0 | 0 |
| 16 | Locked | QAM256 | 513000000 Hz | 1 dBmV | 42 dB | 0 | 0 |
| 17 | Locked | QAM256 | 519000000 Hz | 1 dBmV | 43 dB | 0 | 0 |
| 18 | Locked | QAM256 | 525000000 Hz | 1 dBmV | 42 dB | 0 | 0 |
| 19 | Locked | QAM256 | 531000000 Hz | 1 dBmV | 42 dB | 0 | 0 |
| 20 | Locked | QAM256 | 537000000 Hz | 1 dBmV | 42 dB | 0 | 0 |
| 21 | Locked | QAM256 | 543000000 Hz | 1 dBmV | 42 dB | 0 | 0 |
| 22 | Locked | QAM256 | 549000000 Hz | 0 dBmV | 42 dB | 0 | 0 |
| 23 | Locked | QAM256 | 555000000 Hz | 1 dBmV | 42 dB | 0 | 0 |
| 24 | Locked | QAM256 | 561000000 Hz | 1 dBmV | 42 dB | 0 | 0 |
| 25 | Locked | QAM256 | 567000000 Hz | 1 dBmV | 42 dB | 0 | 0 |
| 26 | Locked | QAM256 | 573000000 Hz | 1 dBmV | 42 dB | 0 | 0 |
| 27 | Locked | QAM256 | 579000000 Hz | 1 dBmV | 42 dB | 0 | 0 |
| 28 | Locked | QAM256 | 585000000 Hz | 1 dBmV | 42 dB | 0 | 0 |
| 29 | Locked | QAM256 | 591000000 Hz | 1 dBmV | 42 dB | 0 | 0 |
| 30 | Locked | QAM256 | 597000000 Hz | 1 dBmV | 42 dB | 0 | 0 |
| 31 | Locked | QAM256 | 603000000 Hz | 1 dBmV | 42 dB | 0 | 0 |
| 32 | Locked | QAM256 | 609000000 Hz | 1 dBmV | 42 dB | 0 | 0 |
| 33 | Locked | QAM256 | 615000000 Hz | 1 dBmV | 42 dB | 0 | 0 |
| 34 | Locked | QAM256 | 621000000 Hz | 1 dBmV | 42 dB | 0 | 0 |
| 35 | Locked | QAM256 | 627000000 Hz | 1 dBmV | 42 dB | 0 | 0 |
| 36 | Locked | QAM256 | 633000000 Hz | 1 dBmV | 42 dB | 0 | 0 |
| 37 | Locked | QAM256 | 639000000 Hz | 1 dBmV | 42 dB | 0 | 0 |
| 38 | Locked | QAM256 | 645000000 Hz | 1 dBmV | 42 dB | 0 | 0 |
| 39 | Locked | QAM256 | 651000000 Hz | 1 dBmV | 42 dB | 0 | 0 |
| 40 | Locked | QAM256 | 657000000 Hz | 1 dBmV | 42 dB | 0 | 0 |
| 41 | Locked | QAM256 | 663000000 Hz | 0 dBmV | 42 dB | 140207 | 411096 |
| 42 | Locked | QAM256 | 669000000 Hz | 1 dBmV | 42 dB | 702342 | 1144825 |
| 43 | Locked | QAM256 | 675000000 Hz | 1 dBmV | 41 dB | 516413 | 335125 |
| 193 | Locked | OFDM PLC | 805000000 Hz | 1 dBmV | 41 dB | 11662387 | 0 |
Upstream Bonded Channels
| Channel ID | Lock Status | US Channel Type | Frequency | Width | Power |
|---|---|---|---|---|---|
| 1 | Locked | SC-QAM | 16400000 Hz | 6400000 | 40.3 dBmV |
| 2 | Locked | SC-QAM | 22800000 Hz | 6400000 | 41.0 dBmV |
| 3 | Locked | SC-QAM | 29200000 Hz | 6400000 | 41.3 dBmV |
| 4 | Locked | SC-QAM | 35600000 Hz | 6400000 | 41.5 dBmV |
| 5 | Locked | SC-QAM | 40400000 Hz | 3200000 | 42.5 dBmV |
| 6 | Locked | SC-QAM | 10400000 Hz | 3200000 | 39.5 dBmV |
| Current System Time:Fri Aug 2 10:16:33 2024 |
Arris Logs (2024-08-02)
| Date Time | Event Level | Description |
|---|---|---|
| 31/7/2024 12:39:26 |
3 | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 31/7/2024 12:39:34 |
3 | No Ranging Response received - T3 time-out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 31/7/2024 12:39:35 |
3 | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 31/7/2024 12:39:41 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.2, 258MHz. |
| 31/7/2024 12:39:41 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.3, 1002MHz. |
| 31/7/2024 12:39:41 |
3 | CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-21.1, 42MHz. |
| 31/7/2024 12:39:49 |
3 | No Ranging Response received - T3 time-out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 31/7/2024 12:40:02 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz. |
| 31/7/2024 12:40:02 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz. |
| 31/7/2024 12:40:02 |
3 | CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz. |
| 31/7/2024 12:40:12 |
3 | No Ranging Response received - T3 time-out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 31/7/2024 20:28:39 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 31/7/2024 20:30:27 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 31/7/2024 20:45:37 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 31/7/2024 20:46:28 |
3 | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 31/7/2024 20:46:32 |
3 | No Ranging Response received - T3 time-out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 31/7/2024 20:46:33 |
3 | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 31/7/2024 20:46:34 |
3 | No Ranging Response received - T3 time-out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 31/7/2024 20:46:37 |
3 | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 31/7/2024 20:46:37 |
3 | No Ranging Response received - T3 time-out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 31/7/2024 20:46:37 |
3 | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 31/7/2024 20:46:37 |
3 | No Ranging Response received - T3 time-out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 31/7/2024 20:46:38 |
3 | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 31/7/2024 20:46:44 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.2, 258MHz. |
| 31/7/2024 20:46:44 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.3, 1002MHz. |
| 31/7/2024 20:46:44 |
3 | CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-21.1, 42MHz. |
| 31/7/2024 20:47:20 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 31/7/2024 20:47:50 |
3 | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 31/7/2024 20:47:54 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.2, 258MHz. |
| 31/7/2024 20:47:54 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.3, 1002MHz. |
| 31/7/2024 20:47:55 |
3 | CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-21.1, 42MHz. |
| 31/7/2024 20:48:00 |
3 | No Ranging Response received - T3 time-out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 31/7/2024 20:48:12 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz. |
| 31/7/2024 20:48:12 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz. |
| 31/7/2024 20:48:13 |
3 | CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz. |
| 31/7/2024 20:48:42 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 31/7/2024 21:16:31 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 31/7/2024 21:16:37 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 31/7/2024 21:17:03 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 31/7/2024 21:18:01 |
3 | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 31/7/2024 21:18:02 |
3 | No Ranging Response received - T3 time-out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 31/7/2024 21:18:03 |
3 | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 31/7/2024 21:18:03 |
3 | No Ranging Response received - T3 time-out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 31/7/2024 21:18:03 |
3 | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 31/7/2024 21:18:11 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.2, 258MHz. |
| 31/7/2024 21:18:11 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.3, 1002MHz. |
| 31/7/2024 21:18:11 |
3 | CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-21.1, 42MHz. |
| 31/7/2024 21:21:19 |
3 | No Ranging Response received - T3 time-out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 31/7/2024 21:21:55 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz. |
| 31/7/2024 21:21:55 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz. |
| 31/7/2024 21:21:55 |
3 | CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz. |
| 31/7/2024 21:26:04 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 31/7/2024 21:26:09 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 31/7/2024 21:26:15 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 31/7/2024 21:26:44 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 31/7/2024 21:27:34 |
3 | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 31/7/2024 21:27:41 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.2, 258MHz. |
| 31/7/2024 21:27:41 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.3, 1002MHz. |
| 31/7/2024 21:27:41 |
3 | CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-21.1, 42MHz. |
| 31/7/2024 21:27:54 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz. |
| 31/7/2024 21:27:54 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz. |
| 31/7/2024 21:27:54 |
3 | CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz. |
| 1/8/2024 20:28:05 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 1/8/2024 20:29:02 |
3 | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 1/8/2024 20:29:03 |
3 | No Ranging Response received - T3 time-out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 1/8/2024 20:29:04 |
3 | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 1/8/2024 20:29:05 |
3 | No Ranging Response received - T3 time-out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 1/8/2024 20:29:05 |
3 | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 1/8/2024 20:29:05 |
3 | No Ranging Response received - T3 time-out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 1/8/2024 20:29:05 |
3 | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 1/8/2024 20:29:11 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.2, 258MHz. |
| 1/8/2024 20:29:11 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.3, 1002MHz. |
| 1/8/2024 20:29:11 |
3 | CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-21.1, 42MHz. |
| 1/8/2024 20:29:23 |
3 | No Ranging Response received - T3 time-out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 1/8/2024 20:29:38 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz. |
| 1/8/2024 20:29:38 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz. |
| 1/8/2024 20:29:38 |
3 | CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz. |
| 1/8/2024 20:29:59 |
3 | No Ranging Response received - T3 time-out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 31/12/1969 16:00:16 |
3 | CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz. |
| 31/12/1969 16:00:20 |
3 | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=[REDACTED];CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; |
| 31/12/1969 16:00:21 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.2, 258MHz. |
| 31/12/1969 16:00:21 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.3, 1002MHz. |
| 31/12/1969 16:00:21 |
3 | CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-21.1, 42MHz. |
| 31/12/1969 16:00:33 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz. |
| 31/12/1969 16:00:33 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz. |
| 31/12/1969 16:00:33 |
3 | CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz. |
| 2/8/2024 09:27:34 |
3 | No Ranging Response received - T3 time-out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 2/8/2024 09:34:41 |
3 | Successful LAN WebGUI login from 192.168.100.10 on 24/08/02 at 9:34 AM. |
| 31/12/1969 16:00:15 |
3 | CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz. |
| 31/12/1969 16:00:19 |
3 | SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=[REDACTED];CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1; |
| 31/12/1969 16:00:20 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.2, 258MHz. |
| 31/12/1969 16:00:20 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.3, 1002MHz. |
| 31/12/1969 16:00:20 |
3 | CMSTATUS:US_Diplexer_Mode_Change_Ignored:TLV-21.1, 42MHz. |
| 31/12/1969 16:00:25 |
6 | Honoring MDD; IP provisioning mode = IPv6 |
| 31/12/1969 16:00:33 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.2, 108MHz. |
| 31/12/1969 16:00:33 |
3 | CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-84.3, 1002MHz. |
| 31/12/1969 16:00:33 |
3 | CMSTATUS:US_Diplexer_Mode_Change:TLV-84.1, 5-42MHz. |
| 2/8/2024 09:46:25 |
6 | DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
| 2/8/2024 09:46:33 |
3 | Successful LAN WebGUI login from 192.168.100.10 on 24/08/02 at 9:46 AM. |
| 2/8/2024 09:46:41 |
3 | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[REDACTED];CMTS-MAC=[REDACTED];CM-QOS=1.1;CM-VER=3.1; |
XfinityLinda
Official Employee
•
1.5K Messages
2 months ago
Thank you for connecting with us in our forums' community about your internet concerns, @katheerine_D. We are sorry to hear the service has not been working well for you since you started your service. You have the right team to take a closer look into this for you. We will gladly review the account and see what is happening with your service. Please send us a Direct Message with your full name and address.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
2
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EG
Expert
•
108.3K Messages
2 months ago
@katheerine_D @XfinityLinda
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
1
0
EG
Expert
•
108.3K Messages
1 month ago
@katheerine_D
Thanks for the update ! Best of luck with this ! Please post back again with how things turn out.
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0
katheerine_D
4 Messages
28 days ago
I'm still in the process of getting an appointment scheduled for this visit. But Id like to report that I received a scam message via text message to contact [Edited: "Invalid Phone Number"] at the exact same time as I was scheduling this appointment. There is a form post about this dated from 2020. These guys must have back end access to Comcast to time these communications, and since it's been happening for at least 4 years im not too confident about reporting this to their abuse team. If anyone has any ideas to get this issue to the top of the food chain at Comcast, let me know because this is a serious issue that Comcast must be implicit in, either by ignorance, or by some employee leaking information.
(edited)
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