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user_cvubp7
1st Topic

1 Message

Saturday, October 28th, 2023 12:36 PM

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Issue accessing MS Teams and office.com

I'm having problems accessing MS Teams and office.com. 

I can't access on all of my devices: PC's Macbook, iMac and iPhone.

I get the following error:

This site can’t be reached

office.com took too long to respond.

Try:

ERR_CONNECTION_TIMED_OUT
I can access all other sites except for office.com.
I've cleared cache and restarted all modems. The issues doesn't go away.
This issue may again be related to the same issue you guys were having from a year ago.

Question

 • 

Updated 

2 years ago

220

4

0

Accepted Solution

EG

Expert

 • 

110.6K Messages

2 years ago

(edited)

0

XfinityChristy

Official Employee

 • 

2K Messages

2 years ago

@user_cvubp7 Thank you for reaching out via our Xfinity Forums. Have you had a chance to check out the link that EG provided to you? 

3

0

user_vc07hy

7 Messages

I have had a chance to look at the links that EG provided (thank you) but i dont see any solution there  - just two more threads about other problems accessing MS.  If I am overlooking the actual solution, please let me know. I dont see it there.

2 years ago

0

user_avseu6

2 Messages

we are having the same issue. zip code 20176 started 10/26

2 years ago

0

XfinityThomasA

Official Employee

 • 

2.4K Messages

We'd appreciate the opportunity to ask a few questions and troubleshoot this issue together, @user_avseu6. Can you please send a direct chat message with your full name and complete service address to “Xfinity Support”? To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

EG

Expert

 • 

110.6K Messages

2 years ago

@user_vc07hy 

There is no solution there. I only provided those links to reinforce to you that this is a wider spread problem and not something that is just local to you.

1

0

user_vc07hy

7 Messages

Oh ok. Cool. Sorry  - I misunderstood. If one goes back to Xfinity Home Network  - all the posts are listed and this one is characterized with a green heading that says “Accepted Solution.” I guess it does not mean that exactly. Anyway thank you for the links  - I appreciate you pointing out that its a widespread problem. It helps to know that. My apologies.

2 years ago

0

EG

Expert

 • 

110.6K Messages

2 years ago

Quite welcome ! And there's no need to apologize ! I hope that this gets resolved soon. Good luck !

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