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user_llzukj Thanks for reaching out! We have identified some customers using personal computers visiting our sites are encountering an access error. Our engineering team is working toward a resolution, and recommends accessing our sites from a mobile
Why is your website so bad?
You're an internet company, this is insane. Your website should work smoothly every time, on every browser. There is absolutely no excuse for it. Anyway, here are my issues: Cannot access my bill from my email. I click "View bill" and login (which only works like 50% of the time), and if I'm lucky e
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@comcast.net not recognized as a VALID EMAIL on other website
I have had this problem contiually - to the point, I have PAID for another email address to get around this issue (which I should not have had to do, being as I am paying already for the comcast.net address). This is VERY frustrating! The ISSUE IS: Whenever I go to website, to create an account, sig
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@jweaver0312 I’ve been using the app to separate the SSIDs (don’t have much control on the web interface anymore). The usual scenario is the following: Go to the Xfinity app to separate the SSIDs into 3 Go to the web interface of the gateway
XB8 stops broadcasting 5Ghz and 6Ghz
I’ve split the networks to broadcast different SSIDs for each band (one for 2.4, 5, and 6 Ghz) on the XB8 but once in awhile after a few hours only the 2.4 SSID is appearing. Rebooting the gateway doesn’t restore this.
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Throttling Website
Xfinity is throttling a website for home users. The website is only access by 50 people in the US and Canada. Users on other ISPs have no issues. Xfinity users experience very slow download speeds. The same Xfinity users can use a VPN service and the website speeds are great. This proves that Xfinit
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Your Home Network
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Website keeps logging me out
I recently purchased the Xfinity Now pack, but despite the transaction being processed by my bank, I haven't received a confirmation email or text message. Additionally, I'm experiencing issues logging in to the Xfinity website. Every time I try to log in, I get logged off immediately. This keeps ha
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Sign-In and Account Management
Good afternoon, Yes, spam is a universal issue and some get affected more than others. I have a personal gmail account that gets anywhere from 500-15,000 spam emails a day and is 20+ years old. Its impossible for any email provider to predict or sto
Spam Email Increase
I've noticed a HUGE influx of spam emails, with lots of multiples of the same one, since I did the upgrade to Windows 11. Most go directly to the spam folder, which is good, but it's averaging well over 100 spam emails a day compared to maybe a dozen before. It's a pain to have to scroll thru them t
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Hi, I had put an order in to have a low hanging line raised that runs by my property at [Edited: Personal Information] How ever went out to look said it is not their line. I have followed the line back to several homes and ask one of them what serv
Raising a Low hanging Main line running by my property
Hi, I had put an order in to have a low hanging line raised that runs by my property at [Edited: Personal Information] How ever went out to look said it is not their line. I have followed the line back to several homes and ask one of them what service they have which they stated Xfinity/Comcast.
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READ HIS POST AGAIN it ISN'T working! For it to work you need to create an app that works before you force customers to use it. For your admin web to work it needs to have accurate info on it. ALL YOU DO IS WIFI and you don't have an app or web that
Xfinity App Not Showing Wifi Option
I want to change my wifi name and password, but the xfinity app does not show the Wifi option at the bottom of the screen. I only have Overview, Services, and Account options. Even when I click services, wifi is not an option. I've also tried using the Admin Tool using my PC, and it will not allow m
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Hi, @user_70d932. Thank you for reaching out. It's a bit odd your performance is better over the wireless network then hardwired to the equipment. Are you using an Xfinity Gateway or personal device? Have you done general test like swapping the port
Ethernet speed and ping
My wifi runs fine, and my ethernet does work, but my ping to different games is much worse than it was a month ago. I used to run around 10-20 ping and now I run 70-90. I tried running a traceroute to a couple of different game servers and the issue was always this hop and then everything went up fr
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Why is your website so slow?
The xfinity site has always been bad but is getting worst and worst. I cant even make a simple payment. The website is super slow. I click to make a payment and the window just stay blank. I never have any issues with otehr sites but always, always have an issue with xfinity site. You really need to
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Billing
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Webmail inaccessible
I cannot log on to my webmail. Tried multiple browsers. Multiple laptops. Webmail error unsupported_respoonse_type
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@user_aujqz0 this just happened to me she was really pushing me to buy this and give her my personal information and debit card. I believe they are working as “employees for xfinity “ and [Edited: Inflammatory] ppl
Xfinity Chat - Free iPad [Edited]
Xfinity chat member told me there was a free ipad promotion on my account. After I had scheduled a technician. Had me fill out a form with my SS and DOB. Confirmed there were no prices changes. I have the chat downloaded as proof. After multiple questions at the end. Found out there is $79 up front
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4k box
Hello, I recently purchased a new 4K TV. I did not know that I needed to update my current HD box. Can you please send me a new 4K TV box with DVR. Thank you. [Edited: Personal Information]
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X1
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PDF of Paperless Bill?
How do I download a pdf of my latest bill? The new xfinity paperless bill appears to be a non-downloadable web page. I need a pdf or hardcopy. Do I have to cancel paperless billing to get it?
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Sign-In and Account Management
@ttudrums sorry to hear that my friend, I have HD again on xfinity stream website. Happened on Friday when I logged in after work. I purchased a fire stick and got HD on the “beta” version of xfinity stream app on the fire stick. Good luck
Terrible quality xfinity stream
I watching live tv in the xfinity stream web browser, it has always been decent hd quality but the last 3 weeks or so its been terrible non hd quality. The issue is not on my end, I've tried all possible fixes, are other experiencing this? Thanks
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Xfinity Support
Regarding claim [Edited: personal information]. This is for damage done to our cable and our water supply line at our home in Florida. I was told that we'd be contacted about this. We have heard nothing. How long should we wait?
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Customer Service
I have seen the All Activity section. Haven’t played around with this new layout enough and all the new stuff. But it seems clunkier than the last iteration of the forums to me. Not as useful in my personal opinion.
commanguy
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4 years ago
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Welcome to the new Xfinity Forum
We are excited to announce that in March 2021, after more than a year of diligent work, the Xfinity Forum updated platforms. The Xfinity Forum was always intended to be a place where our customers can participate in a thriving peer-to-peer community and, if needed, receive assistance from employees.
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