New Poster
•
7 Messages
Raising a Low hanging Main line running by my property
Hi, I had put an order in to have a low hanging line raised that runs by my property at [Edited: Personal Information]
How ever went out to look said it is not their line. I have followed the line back to several homes and ask one of them what service they have which they stated Xfinity/Comcast.
Please have this line revisited and raised.
The work Order [Edited: Personal Information]
Also, Can you inform me on the status of this repair, seeing it is your line.
Chris
EG
Expert
•
111.7K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityVianney
Official Employee
•
2.3K Messages
2 years ago
Hi, @zbuzz1959. Thank you for reaching out and creating a new post. I'll be glad to dive in and investigate this further. I ask that you reach out privately, so we can cover the details of the ticket. You can start by clicking the chat icon located in the top right corner on your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
0
0
zbuzz1959
New Poster
•
7 Messages
2 years ago
Hi, I had put an order in to have a low hanging line raised that runs by my property at [Edited: Personal Information]
How ever went out to look said it is not their line. I have followed the line back to several homes and ask one of them what service they have which they stated Xfinity/Comcast.
Please have this line revisited and raised.
The work Order [Edited: Personal Information]
Also, Can you inform me on the status of this repair, seeing it is your line.
Chris
4
0