Visitor
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1 Message
Xfinity Support
Regarding claim [Edited: personal information]. This is for damage done to our cable and our water supply line at our home in Florida. I was told that we'd be contacted about this. We have heard nothing. How long should we wait?
XfinityRyanE
Official Employee
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1.1K Messages
2 years ago
Hello @sgetson1, thanks for reaching out for help with your damage claim. Our team will be glad to take a look at this in more detail. To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "direct messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Please let me know if you have any questions or run into any problems.
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