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DaveDaveDaveDa
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Friday, October 16th, 2020 2:00 AM

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PDF of Paperless Bill?

How do I download a pdf of my latest bill?  The new xfinity paperless bill appears to be a non-downloadable web page.  I need a pdf or hardcopy.  Do I have to cancel paperless billing to get it?

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4 years ago

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Andyr1

Gold Problem Solver

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7.9K Messages

4 years ago

It's a bit hidden and takes several levels to get to for your current bill. Go to Bill Details, then View Bill Details. On that screen, to the right of "Your Statement" is a little link for "Print/Save Statement (PDF)".

I'd post a picture, but I cannot do that anymore for some reason.

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XfinityJonathan

Official Employee

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839 Messages

4 years ago

hi there, you should be able to download PDFs from the My Account website at this link 

https://customer.xfinity.com/#/billing/past-statements

 

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KatTheFoxtaur

Frequent Visitor

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12 Messages

This link no longer works for me. The "Your Bill Statements" section starts loading with the animated "..." icon, then suddenly the box just completely disappears and nothing ever loads.

I used to be able to simply click "View/Print Statement (PDF)" (something like that) on the Current Bill page. I see no logical explanation to remove this button, which now forces customers to jump through more hoops...hoops which no longer seem to work in the first place. This is yet another example of Comcast making the customer experience worse, not better, for seemingly no reason.

4 years ago

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CCAbbie

Problem Solver

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1.4K Messages

@KatTheFoxtaur Thank you for the feedback. I apologize that the link didn't work for you. Are you able to follow the steps @andyross mentioned and go to Bill Details, then View Bill Details. On that screen, to the right of "Your Statement" is a little link for "Print/Save Statement (PDF)"? 

I no longer work for Comcast.

4 years ago

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XfinityJonathan

Official Employee

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839 Messages

4 years ago

@andyross hence the link, which should take you directly there. I believe forum admins put some kind of photo post block rule up. 

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DaveDaveDaveDa

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2 Messages

4 years ago

Found it.  Thanks...

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