Ha! What Xfinity needs to do is fix the site. [Edited: "Inflammatory"]. The 2FA is broke, you cant keep yourself logged in, let alone make it more than a few pages without getting asked to login again. your site is the only one out of the many many sites I visit with such a horrible user experience. I, like, many others I'm certain, let out a sigh of dread knowing we'll have to interact with one Xfinity's [Edited: "Inflammatory"] interfaces. [Edited: "Inflammatory"]

Get your act together Xfinity! 

@Mikec82 We appreciate your feedback, this is never the experience we want for our valued customers. Can you tell me what browser you are using when you try to log into the website? Have you tried different browsers and experience the same issues?

@XfinityAmira​ Your site has always been slow and still is! So, your last comment was two months ago. What has been done about the slowness of your site since then? You would think that an internet service company would be lightning fast! What gives? 

Current customer: [Edit: PII]

Also, why is my bill $54 more this month? it was $60 and now it is $114!!!! please send me an email with some better plans! Thank you, amira.

@XfinityAmira​  Is Xfinity trying to promote using their "App??" Is that why your website Internet speed is so slow? I find using a computer for most of my needs is much faster as I have a full keyboard, can use two hands to type, and maneuverability between websites is much easier on a PC.  So what gives with the non-existent high-speed internet service on your own website? 

I am trying to change plans, but OMG what a big hassle! My Internet service is going from $60 to $114/mo. How? Why? I am a student with very little income and yes, I am enrolled in ACP and saving $30/mo, but that is soon to end, in April 2024.

Since your last comment two months ago, what has been done about your slow website?

Signed, current customer (wishing for better options): [Edit: PII]

Hello @user_b26433, thank you for reaching out to our forum for help with finding a new promotion, and for help with those speed issues while using our website. I appreicate you for first trying those self-service options, I love to do the same thing with my own accounts. So, I can see how annoying that would be. Let's first work on the finding you the best option for your service, and then we can circle back to your website issues. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I agree. The website has never worked - either it's painfully slow to load, returns 502 bad gateway errors, won't allow a login, won't allow 2FA, gets itself into an endless loop trying to load a page, among other things. If you do happen to get logged in you'll have to continue logging in every few minutes (and risk a 502 bad gateway forcing a complete do-over). Consumer-facing websites for behemoth corporations are everywhere and all seem to work. Then there's Xfinity and it can't seem to get its act together to run a functioning site. I believe they do this on purpose, hoping to direct consumers to use the mobile app (which works fine). There is no excuse for Xfinity to have such a non-functional website - it's intentional. 

@dreedpdx Thank you for your feedback. We definitely are not intentionally blocking access to our Xfinity website. The website has many features that enhance the value of our services. We always recommend clearing your browsers cache, and cookies. Ensuring your router has the latest firmware installed, is also often recommended.

But, yours is the only site that does this.

@XfinityMartyR​ EVERYONE is experiencing this issue. Fix the [Edited: "Language"] thing and cut the [Edited: "Language"]!

@user_0qv041 Thank you for your visiting the Xfinity Community forums. We can understand your frustrations. Have you cleared cache and cookies in the browser? Have you attempted to go to website on a device that is hardwired and not Wi-Fi if possible? We are exploring all the troubleshooting options in order to better assist and ask questions that may identify valuable information. 

Hello @user_hlr1nz  thank you so much for letting your thoughts be known and contributing to this conversation. When these issues appear( I'm assuming on all browsers)are you seeing any 404, 408 or 508 web messages indicating a timeout or failure to load? If so, how often is this happening? 

Same issue here. The site is very slow to load and it's very difficult to change my plan because of this. Some pates, such as the customize your plan page, just sit on their loading screen, others, like the billing page take a few minutes to load and then sections within the page take even longer to load.  

I don't use this page often, so not sure if this is just an issue this morning, but it's been occurring for over an hour now.

We are sorry to hear that you are experiencing issues with the Xfinity website as well @user_d8cad0. May I ask what web browser you are using or if you have tried any alternate browsers? 

@XfinityAlyssaA​ there's a long list of customers complaining about the exact same issue and you have the gall to ask what browser is being used? Are you kidding me? 

@XfinityAlyssaA​  it's not the browser. Your website has been slow for years and years and years and nothing has been done about to date! Why???????????? Not???????

We are sorry to hear that you are experiencing issues with loading the Xfinity webpage @user_208p22, and apologize for any inconvenience. To confirm, are you experiencing issues with any other pages or just ours? May I also ask if you have tried using an alternate web browser? 

Nope, just yours!!!!! Always has been slow, for years and years and years. I have never had a good experience using your website!

I'm using Chrome browser.

@Again​ 
Different browsers  and or clearing the cache does not help with xfinity site. It's the xfinity site that is slow.

@user_mfn3kk​

Agreed with the above. I'm here to kill time while my account page loads. I'm going on two hours taking the steps to unlink an account from my login. NO JOKE.

Have you tried a different browser?

Hey there! We see you are having connection issues and we appreciate you reaching out over this platform @user_20o0o8. We are happy to work together, to get started can you please send us a DM with your name and service address? Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message

xfinity tooling is sad. They de-activate my account randomly for no reason. Their '24/7' support is a joke, completely inaccessible. Their website cannot be traversed from any type of browser. If you have the choice, don't use them.

@user_hdcfh8 Thank you for reaching out to us here so we can help turn your experience around. Are you able to give me more details about the account that was deactivated? I want to make sure we find the best path towards a resolution. 

@rjt21 Thank you for reaching out via our Xfinity Community Forums. Getting messages like "Access Denied" can be so frustrating, and I am sorry you have had this issue updating your payment method. Have you logged out of the website cleared your cache and cookies and logged back in? That tends to clear many issues. 

@rjt21​ I too am having that same "Access Denied" error message. I have also had the multiple login prompts, I've had the redirected pages, the failed pages, the slow pages. The problem where you can pay your bill if you login on this button but not if you login on that button (that one was fun to problem-solve). 

I understand and appreciate how hard all the Xfinity personnel are working to solve individual problems. But even though you solve the "flavor-of-the-month" problem for this month, next month a new one emerges with the website. Every other month is a new hurdle that needs to be jumped, some new bug to be discovered, some new randomness that needs to be problem-solved. It feels very much like we're all here to beta-test the website every month. All I want to do is pay my bill, and I'm guessing Xfinity would love that, too. It should not be this hard to do so.

I'm not sure what causes the loading problems. I'd expect that from high-graphics platforms, but Xfinity does not have that, so it boggles my mind why it takes so long for it to find where it's going. 

Having worked in software development, I know bugs and unintended "features" happen when you put something out fresh. But the Xfinity website always seems to be in a state of flux, a state of development, and each new iteration does not improve it's state. It doesn't get to a stable plateau. And that makes it unpredictable and frustrating to customers. People here are not expressing just one problem. It's an ongoing array that has been happening for a few years now. They, too, just want to pay their bills, and not have it eat up their entire evening to do so.

I feel for all the people working at Xfinity in any capacity. It's not easy working in customer service. And most jobs nowadays are thankless and frustrating and pay very little. But I do thank you all for what you do. You are amazing. I would have preferred sending a private email to support, because I know these forums can become a piranha feeding frenzy, but there really isn't an option like that. And after years of this problem slowly getting worse and worse, I felt the need to reach out. Because it's pushing me away as a customer. It becomes too much work to pay my bill. It's painful enough paying bills with rising costs. Having to jump through hoops to pay it, just adds insult to injury. My dream is to login to Xfinity on the first try, look at my bill, and pay it within 2 minutes. That is what I dream.

Same here in software dev. Over the years it seems that they keep adding more features that are bloating the platform and load time. I have to imagine that they are lacking in some sort of testing prior to shipping changes/updates/features because even in the assumption that they are actively fixing problems, it seems that the page has gotten slower to load. At this point, they could drop all the artsy JavaScript animations and give me just a blank html page to pay. I would rate it 5 stars because then it would at least be functional!

Good Morning, @user_euv0c9! I am very sorry to hear about the experience with the website, have you attempted to clear your cache and cookies? Attempt Incognito browser? 

All of the above and then some, it's obvious from this thread as all the others like is that it's the website itself.  I think the real unaddressed thing here is that for most of us, its a monopoly so we don't have any choice but jump through a bunch of hoops to just to get them to take too much of our money for too little service because there's literally no other option.  The website is bad because it would cost them money to do something about it but it doesn't cost them anything to provide bad service to captive customers.

The original post was about a known issue after security updates. With it giving you the access denied message, have you already tried changing your password? There was a message asking customers to do so around that time and I'm wondering if it might be related. If you already have, can you send us a direct message when you get a chance so we can look further into it? 

To send a direct message:

Click "Sign In" if necessary

• Click the "Direct messaging" icon near the top right of the page

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

Hey @user_z1yhsf, thanks for reaching out to Xfinity Support on our forums. Are you experiencing the same error the others are on this thread?

@XfinityNicolas  Yeah, I think everyone is in the same boat.  Similar errors, similar circular loading.  For a company that's a multi-billion dollar company their website is terrible.  Just trying to look at my current statement and it keeps not loading.  Meanwhile, youtube is running great, can get to their billing in a flash.  It's almost as if you don't want people to see what their bills our so you can further your cash revenue.  People give up and go on paying the same bill...

Also, I changed to Edge, since I use Opera GX for everything, and it works great.  Edge is going smooth.  It's as if they just want you to use that browser..

@Dave678​ 

@XfinityNicolas  Yeah, I think everyone is in the same boat.  Similar errors, similar circular loading.  For a company that's a multi-billion dollar company their website is terrible.  Just trying to look at my current statement and it keeps not loading.  Meanwhile, youtube is running great, can get to their billing in a flash.  It's almost as if you don't want people to see what their bills our so you can further your cash revenue.  People give up and go on paying the same bill...

Also, I changed to Edge, since I use Opera GX for everything, and it works great.  Edge is going smooth.  It's as if they just want you to use that browser..

When you switched to Edge, did you have any extensions loaded?  Any kind of security or track back, anything at all?