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user_70d932
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Friday, March 18th, 2022 11:34 PM

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Ethernet speed and ping

My wifi runs fine, and my ethernet does work, but my ping to different games is much worse than it was a month ago. I used to run around 10-20 ping and now I run 70-90. I tried running a traceroute to a couple of different game servers and the issue was always this hop and then everything went up from there. Any suggestions or fixes?

4    14 ms    13 ms    15 ms  ae-78-ar02.staplesmllrd.va.richmond.comcast.net [96.108.141.253] 
  5    32 ms    37 ms    29 ms  be-31542-cs04.56marietta.ga.ibone.comcast.net [96.110.43.205]

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3 years ago

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XfinityVianney

Official Employee

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2.1K Messages

3 years ago

Hi, @user_70d932. Thank you for reaching out. It's a bit odd your performance is better over the wireless network then hardwired to the equipment. Are you using an Xfinity Gateway or personal device? Have you done general test like swapping the port or Ethernet cable? 

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user_70d932

Visitor

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3 Messages

​ @XfinityVianney​ I have tried swapping ports and cables, neither of which have worked. Firstly, when you mention my WiFi running better than my hardwired connection, that is not the case. They both work, and run the same speed which was not the case before. My Ethernet use to run much faster than the WiFi, but not anymore. Secondly, when you ask whether I use a xfinity gateway or a personal device, is that asking whether I use a xfinity router or not, or whether I am using my own computer as opposed to a xfinity issued device? Thanks for the response

3 years ago

0

XfinityRoberto

Official Employee

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1.7K Messages

@user_70d932, I apologize for the confusion. Are you using your own modem or are you using the modem provided by comcast? Now as a gamer my self, I know that ping can be different on games depending where the game servers are located at. When I play Warzone, I get a higher ping than when I play Fortnite or Valorant. It is really hard to get a lower ping without moving closer to the server you are connecting.  

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3 years ago

0

user_70d932

Visitor

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3 Messages

@XfinityRoberto I am using a Comcast-provided modem. I completely understand that the ping can differ depending on server location, I am just curious as to why it suddenly went so high with no explanation. I have not moved anywhere and nothing in my setup has changed. Any ideas? Thanks for the response.

3 years ago

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CCJay

Official Employee

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618 Messages

Let's take a further look into this together. 

 

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We ask that you post publicly so people with similar questions may benefit from the conversation.
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3 years ago

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