chefley10's profile

Frequent Visitor

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13 Messages

Sunday, January 2nd, 2022 7:57 PM

Closed

Spam Email Increase

I've noticed a HUGE influx of spam emails, with lots of multiples of the same one, since I did the upgrade to Windows 11.  Most go directly to the spam folder, which is good, but it's averaging well over 100 spam emails a day compared to maybe a dozen before. It's a pain to have to scroll thru them to make sure there aren't any important emails that went to spam. Anyone else having this issue?

Gold Problem Solver

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25.7K Messages

3 years ago

Proceed with caution! When scammers manage to hack into an online account, they sometimes "mailbomb" the account's recovery email addresses in the hope that the victim will be overwhelmed by the flood and won't see any "you changed your info" warning emails sent by the company managing the hacked account.

If an employee doesn't reply to your message here, Comcast Security Assurance should be able to help. You can reach them at 1-888-565-4329 (from https://internetsecurity.xfinity.com/help/report-abuse/). Note that this is NOT one of the general customer service numbers. The first-line reps there are sometimes not very helpful, so you may need to be persistent and keep at them until you get a satisfactory answer.

(edited)

Visitor

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3 Messages

3 years ago

That is happening to me under Windows 10. They are coming from generators with so many source addresses that they can't be stopped by me.

I wish I could block the subject line.

Problem Solver

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577 Messages

3 years ago

@chefley10 Hello and good afternoon, and thank you for reaching out. I am so to hear about this huge influx in emails you are seeing, and I would be more than happy to help in any way I can! I also see that @BruceW also offered his expert advice in a comment below, referring to our CSA team who helps investigate issues like these. We as so appreciative of the valuable advice and assistance he provides, as he is a invaluable asset to our Xfinity Forums community. Have you yet tried reaching out to our CSA team for further assistance with this?

New Poster

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7 Messages

@XfinityChristopher

Thank you. I have also seen a 100x increase in spam emails - often 2 or 3 of the SAME email coming in at the same time. You name it - Earwax, Clearview eyewear, Ryoko Wifi Routers, Deep cleaning foot pads, Smart Translator - it all comes in many times a day and this is NEW since around October or November. It's to the point that I'm thinking of cancelling xFinity email since I am tired of moving everything to SPAM and do not have time to forward each one to xFinity. Is there any filter I can use like I do with gmail?  Keywords etc would at least slow it down. I didn't sign up for anything new and it seems to follow the move to web only email which was forced on us too.  The changes made have not been beneficial to me at least.

Thanks.

 

Frequent Visitor

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13 Messages

@hersheyfamily

Exactly what I've been seeing, weird, random emails in multiples of 2 or 3. 

Frequent Visitor

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13 Messages

@XfinityChristopher

Looks like many others are having the same new issue.  Any resolutions? 

Visitor

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1 Message

@XfinityChristopher Exact same thing is happening to me.  Looking for guidance/answers from Xfinity--

Contributor

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65 Messages

@XfinityChristopher

How do we contact the "CSA Team"??? 

Contributor

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65 Messages

3 years ago

I'm seeing the same thing.  This started a few weeks ago, after NOT having any spam for years.  Everyday I go thru dozens of emails and mark them as spam. My understanding is that by marking it as spam, xfinity will then know to flag (or something like that) emails from that account. As others mentioned it is duplicates upon duplicates of the same emails cluttering up my inbox.   This has become a HUGE NUISANCE!  What is the point of marking them as spam?  

Visitor

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1 Message

3 years ago

I'm seeing the same thing and came here in hopes of finding a solution. Nothing is going into my spam folder, btw. I only get duplicates of the SPAM e-mails. I didn't used to get SPAM at all, and now I am bombarded by it. Someone earlier commented that they were thinking of canceling Xfinity e-mail. The thought has occurred to me too. 

Problem Solver

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828 Messages

@user_9c090b

 

 

By any chance, are you getting spam email from places you have done business with, or is it from places you do not recognize?

I no longer work for Comcast.

New Poster

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7 Messages

XfinityDary

I can answer this. It's from places that we have NOT done business with in any way, at any time. If you look at the trailing posts you will see it is true SPAM - offers for products related ear wax, vision, foot fungus and on and on and on. And it is increasing...

(edited)

New Poster

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21 Messages

3 years ago

I too have also seen at least a 20X increase in spam emails - often 2 or 3 of the same emails coming the same day.  Earwax, Clearview eyewear, Ryoko Wifi Routers, Deep cleaning foot pads, Smart Translator - it all comes in many times a day and this is NEW since around November or December. Most emails are dumped to my Spam Folder, but empty spam only works intermittently. I can get up to 100 spam emails per day now.   I tried subject filters, but they don't seem to work either.   Keyword filters or partial sender domains would stem the tide. Maybe would at least slow it down. I didn't sign up for anything new and I have not purchased any items from any of these senders.

New Poster

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21 Messages

3 years ago

Also noticed the emails come from several similar domain(s) (******@******.onmicrosoft.com) where ****** is variable.  Would like to block or dump these based on this domain and its variables.

(edited)

Frequent Visitor

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13 Messages

@1DennyG2

That's very interesting because mine started after I upgraded to Windows 11.  I wonder if there is a connection? 

New Poster

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7 Messages

@chefley10 I'm still on Win10 so it's not related specifically to that. It seems to be something xFinity changed.

Visitor

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5 Messages

3 years ago

I wanted to share that I have seen all the issues and behaviors over the same period as described in many of these posts. The additional piece of information I will share is that I am on macOS Catina, so Windows users are not alone and I do not believe this is an OS issue.

I also believe there needs to be an intervention by xfinity as a messaging service provider. I am sure everyone is paying for an effective service with a continue increase in cost to provide a reliable and secure environment.

I also scanned the posts for a response on how to contact the CSA team and could not identify a reply. I will see what I can find out this week and share any information I can find.

New Poster

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7 Messages

Problem Solver

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1.4K Messages

I am sorry to hear you are continuing to have issues. The comment above mentions how to contact our CSA (Comcast Security Assurance) team. 

 

You can reach them at 1-888-565-4329 (from https://comca.st/33pQIs3

 

May I ask when these issues specifically started?

I no longer work for Comcast.

New Poster

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21 Messages

Mine started about 2 months ago and continues.  I’ve gotten 50 today alone, (so far) and many duplicates within minutes of previous. Majority of them are are from <****@****.onmicrosoft.com> and now <*****.*****@******.ravalasa.monster>where **** is variable bogus letters.

Official Employee

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1.6K Messages

HI, @1DennyG2. Thank you for following up. Have you had a chance to reach out CSA with the information provided? If so, can you give us any updates on your end?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New Poster

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7 Messages

@XfinityVianney  Please read the whole chain of emails. MULTIPLE people have reached out to CSA with mixed results including being disconnected, repeats of what is on the web site and even telling people to do the same thing they stated has not worked. I've been sending 100s of emails to the missedspam email and until yesterday NOTHING was done. Now it appears that it has stopped which is great for me but there has been no indication on this page that the 4 or 5 xfinity employees are doing anything to take it upward in the company and just push us to CSA which hasn't been effective. I hope the emails are stopping because as you can read, many are considering ditching xFinity email because of this issue. Please consult with the others who have responded if you need more detail - it's clear that this is being handled one person's entry at a time instead of as a larger issue.

Thanks.

Visitor

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5 Messages

3 years ago

As promised I wanted to get back to the community... I spent some time investigating, testing (loosely speaking - cause and effect with results not necessarily quantifiable, but more observations) and speaking directly with Xfinity CSA. My observation, was if I shut my browsers down and limited any the number of open applications to my immediate use the volume of emails was not eliminated but, significantly slowed.

As mentioned by Xfinity Abbie, contact information was provided. An easy method is also to contact Xfinity customer support and have them route you directly to the CSA team. When I shared the issue level one was very cooperative in getting me to the CSA team. The following I am going to share is at a macro level but, I have not seen any noticeable impact to the issue. I also advised the CSA agent to confirm several points below because I would be posting this information on this forum.

1. I shared in detail my particular issue, "Increased Volume of SPAM email and specifics on source email addresses"

2. The agent identified and confirmed the volume issue with the spam emails specific to the account we were working with.

3. They ran a tool, however, I did not follow-up to query what the function of the tool was. However, they set the expectation that the tool was not going to resolve the issue.

4. I was then asked to send the source email addresses of the SPAM to [Edited: "Personal Information"] CSA indicated you did not have to call in to submit your information.  While the domain names were similar and limited to a half dozen there were randomly generated usernames and randomly generated prefixes in the domain name that accounted for the large volume. 

5. Xfinity CSA they would work to addresses through filtering. While I have not validated that the particular examples, I sent were addressed this has not shown any noticeable reduction in the volume of SPAM email I am receiving.

Appears there is going to be a long road to travel with no immediate relief. If I can identify any additional information that might lead to a resolution, I will post it as soon as I am aware.

(edited)

Contributor

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65 Messages

@DPA-GH86-4188​ 

Thanks for the info.  What CSA told you is different than what they have on the website, which says EMAIL CLIENT users should report to that email address.  And also gives different instructions.

https://www.xfinity.com/support/articles/mark-email-as-spam-xfinity-connect

I'm going to try it anyway.  This is ridiculous.  I'm not getting MULTIPLES OF THE SAME emails - 2-3 of each are going into my inbox.  

 

Visitor

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3 Messages

3 years ago

OK, but as an outside observer this makes no sense.

I shut down MY PC overnight and all of the iHearpro and Foot and Ear stuff is there when I wake up.

"An easy method is also to contact Xfinity customer support"

If that's your concept of easy ...

Anyone else out there ever see "Zero Days"

If this were happening on Facebook or Tweets Congress would be involved by now.

HEY ..,. that's an idea?

Contributor

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65 Messages

@mit76pbe​ 

Yes - that is an idea.  If you have Twitter account, tweet about it and you may get a response.  I'm going to try it. 

Contributor

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65 Messages

2 years ago

Here’s an update on my issue. Based on what I read here and in Comcast online help, I copied the header and email address from several of the spam emails I received and pasted into an email and sent it to both [Edited: "Personal Information"] and [Edited: "Personal Information"]  

Today, I only got 2 spam emails. I’m hoping it’s resolved. 

I also tweeted at comcast about it. I got a reply but I never got around to replying back to them with details. 

(edited)

Frequent Visitor

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13 Messages

@JaneWH​  Who did you send the email to at Comcast? So you copied the sender's email address and the email subject line? 

Official Employee

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1K Messages

2 years ago

Good afternoon,

To add a bit more insight into this issue, onmicrosoft is a free domain hosted via Microsoft 365. It is not vastly different from any other email service provider like gmail, yahoo ,msn, live, etc. Meaning that it is very likely and commonly being used to send spam content. When it comes to spam overall, its a unilateral problem no matter the email provider. To find out about Comcast spam policy, you can read more here: https://www.xfinity.com/support/articles/reducing-spam-email

In regards to increase/decrease of volume of spam - this can and will fluctuate, but tends to increase the more your email is in use. This is due to the profitability of email listings and advertisements via email. Someone somewhere likely bought your email on a bulk email list and is using it to send spam to you because they are likely being paid to do so.

The comcast.net email platform does offer email filters that you can manually configure to filter out any additional emails that are not caught in our spam filtration system. 

Frequent Visitor

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13 Messages

@XfinityCSAEmail​  Thanks for the update. But, the issue is that this started all of a sudden last month for many of us and it's a massive increase! I rarely, if ever, receive this type of spam with my gmail account, so it seems to be something specific to my Comcast email. I'd hate to give up my Comcast email that I've had for over 20 years, but this is getting so out of hand to have to go thru 100+ spam emails every day! Please keeping working on a solution!!  

New Poster

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7 Messages

@XfinityCSAEmail​ Thank you. It still does not explain why all of this garbage is not automatically caught and placed in a SPAM filter like other email providers do. Gmail has many each day yet I'm left to figure out how to set up the filters and adjust as they come in. And I'm not alone - others in this string also are overwhelmed with these and sending them to "missed-spam" seems futile since nothing changes. I do not use email more but actually less on xfinity since the recent change to web-based has meant slower response and less flexibility when mobile so that is not the cause for the increase either.  I appreciate your suggestions but think there is a blind spot if all the people reading this string don't see a pattern that isn't specific to one individual. I'll work on the filters if I get spare time but am moving critical communications to another platform since I'm concerned I'll miss them in all of the junk.

Visitor

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6 Messages

@XfinityCSAEmail​ I have been getting spam emails from a Comcast server but the From address is random letter.com Received: from omptrans.emails.xfinity.com ([34.94.242.225])   The From field is like: Johnnie < [Edited: "Personal Information"]zyjrqlqdva.com> but the from field jnzzyjrqlqdva.com is a non-existent host. I have send many to the Comcast emails to report this, but I am getting more per day, every day. I can't set a filter because every email has a different fake hose, but the Received field is always from Comcast.

(edited)

Visitor

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5 Messages

2 years ago

@XfinityCSAEmail,

Respectfully, regarding your response...

1) The unilateral SPAM email problem is an issue. While the effective limiting impact by different organizations is not equal. 2) Thank you for the link regarding the SPAM Policy. 3) I will try the individual SPAM filtering 4) I believe what you are stating though is that sending offending emails for CSA's review is not productive use of time. 5) Based on your general comments it sounds like you are suggesting once you have been impacted, sunsetting an email address sounds like the optimal solution despite this approach not being the most practical/realistic solution for your customers.

Please continue to stay in touch with your customers regarding this matter and specifically this thread if possible. I think everyone would be very interested in any advances you make in improving your service.

Official Employee

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1K Messages

2 years ago

Good afternoon,

Yes, spam is a universal issue and some get affected more than others. I have a personal gmail account that gets anywhere from 500-15,000 spam emails a day and is 20+ years old. Its impossible for any email provider to predict or stop spam before it happens. Due to spam being commonplace in an email eco-space it is effective to mark emails as spam when they arrive to your inbox which will train the automated system to start the filtering process, but in most cases spammers just change email addresses and the way they word or format their emails to try and bypass spam filtration. In personal experience spammers tend to also have "waves" of activity. This is likely due to them using some form of automated email blasting software. In contrast to the speed of processing between individual reports sent in an email or provided over the phone to customer service - the automated system (marking email as spam within your mailbox) is going to be much faster and less time consuming. As you mentioned, alternative solutions are to create separate email accounts for specific intentions. Common example is to have a personal one you share with friends, family, and important contacts while you have an additional email you provide at stores, for newsletters, and other online websites. In terms of advancements, I'm unsure what you're looking for/expecting. There isn't anything that we aren't technologically already applying when it comes to spam filtration with emails. 

Visitor

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5 Messages

2 years ago

@XfinityCSAEmail,

Thank you for your transparent and more detailed response. And yes... the spam emailers are using automation as well. I agree with strategy surrounding multiple email addresses in order to combat some of the frustration. An architecture/engineering discusion is probably not appropriate for your customers. But a customers expectation would be able to reduce and optimize the SPAM they are receiving. I believe from your response you are indicating you have already maximized your effectiveness with the processes, methods and tools you have in place. Based on this discussion at least your customer base can make their own determination of how to proceed.  

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