Visitor
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3 Messages
Ethernet speed and ping
My wifi runs fine, and my ethernet does work, but my ping to different games is much worse than it was a month ago. I used to run around 10-20 ping and now I run 70-90. I tried running a traceroute to a couple of different game servers and the issue was always this hop and then everything went up from there. Any suggestions or fixes?
4 14 ms 13 ms 15 ms ae-78-ar02.staplesmllrd.va.richmond.comcast.net [96.108.141.253]
5 32 ms 37 ms 29 ms be-31542-cs04.56marietta.ga.ibone.comcast.net [96.110.43.205]
XfinityVianney
Official Employee
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2.3K Messages
3 years ago
Hi, @user_70d932. Thank you for reaching out. It's a bit odd your performance is better over the wireless network then hardwired to the equipment. Are you using an Xfinity Gateway or personal device? Have you done general test like swapping the port or Ethernet cable?
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