What is the best way to find out what offers are available to me? I have been a customer for more than 30 years.  Six months ago my internet-only rate increased by 30%.  I called about 3 months ago and was told there was no lower price available.  I was also told that the agent would

Cable damaged at street. lost service for 5 days...would like credit

I have tried sever times over two days with WiFi, without WiFi, incognito, still getting “Sorry, looks like we are having technical difficulties”.

I fully intend on taking the survey if I get it, but I wanted to pop on here and give recognition where recognition is due. My Internet suddenly went off tonight and I was panicking because I'm working from home this week. F X Vishal addressed my concerns, went through all of the troubleshooting, an

I keep getting disconnected. Sometimes 10 an hours. It is very annoying it started last week eased up again this week then started again. [Image Removed: "Personal Information - MAC Address"]

The cable installation your team carried out on our street has caused significant damage to the main water drain of my house. I have obtained pictures, recordings, and an invoice from the plumber who identified the issue. We urgently request that you take responsibility for the cost of repairing th

Does TV Audio go through the XFI (XB8) Gateway? I have no sound from my TV. Reboot did not help. never had the no sound issue with the old XB7 Gateway. thanks in advance?

From the email page I used to be able to click on support and I was taken to the forums log in page. Now I have to search "forums" and I get a link to access the forums page. Not a big deal but it's an extra step I have to take.

....I mean....like $145.00 minus $5.99(peacock premium) for diamond members and finalize our amount due each month.....

​To start, I am not being billed for these boxes and they are all returned. My account only shows the boxes I have. ​ ​However, when I go to my DVR Recordings all the returned devices still show in my device list. See the attached screenshot. I only have two boxes. ​ ​Will these ever disa

I woke up this morning to find my DVR's "scheduled recordings" full of untitled programs from non-existent channels. This bug in itself would be no big deal except that I can't cancel or delete them, making my DVR completely unusable. When I look at the individual details of the recordings I get th

I'm currently having issues trying to connect with an agent to discuss what I can do about my current situation about burying lines within the property I am renting.

Hello, I'm having trouble changing my plan. The chat bot seems to be stuck in a loop and does not help. I want to change my internet to the Xfinity Now 100 Mbps plan.  I am out of contract.  Thanks for your help.

This is the first time since I have been a customer that I have gone over my monthly data allowance. I am transferring my files from OneDrive to a hard drive after I discovered it lost over four years of videos, handouts, and notes for an advanced Acupressure certification program. Most of the infor

I signed up for the Xfinity WiFi promotion and was told I would be sent a 100 dollar Visa card about 4 months ago. I opened the envelope for the card and it has been expired for 4 months already.

Yesterday I received two different emails with two different changes to my account. My internet speed was upgraded at first, and then the second email showed that a phone line was added to my account. None of these things were requested nor approved by anyone on my account. I called and per the Xfin

Hello, I would like to downgrade my Xfinity services from Internet and TV to Internet Only. I'm unable to remove the TV service in the Change Plan section of my account. The AI Chat Assistant is unable to assist. Please help with this.  Thank you!

So I had Verizon FIOS and recently moved to Xfinity. Verizon gave me a free soundbar which runs Google chromecast.  I'm trying to connect my X1 STB to the soundbar and then to my tv.  When I do this, all I get on the screen is "connecting to Xfinity X1."  Could there be some kind of

The house we are moving into was just renovated. It has a cable line inside the house, but no cable jacks. Can an Xfinity technician add a cable jack as part of either Self Install Plus or Professional install? Thanks!

I am curious if there is a restriction on getting cash back when buying groceries. Thanks, Steve