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Ekard111
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Conversationalist

Regular Visitor

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12 Messages

Thursday, July 13th, 2023 11:53 PM

Closed

Disconnects always.

I keep getting disconnected. Sometimes 10 an hours. It is very annoying it started last week eased up again this week then started again.

[Image Removed: "Personal Information - MAC Address"]

Question

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Updated 

1 year ago

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Ekard111

Regular Visitor

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12 Messages

1 year ago

This issue has been resolved.

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Ekard111

Regular Visitor

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12 Messages

1 year ago

5 times its off in the last hour. Useless and unuseable.

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Ekard111

Regular Visitor

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12 Messages

1 year ago

Switched to an old router same [Edited: Language]. Getting sick of it now.

(edited)

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XfinityBrianH

Official Employee

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756 Messages

Can you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

Ekard111

Regular Visitor

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12 Messages

@XfinityBrianH​ I sent messages a minute ago. I can't make phone calls to comcast about this problem it will disconnect during any.

1 year ago

0

Ekard111

Regular Visitor

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12 Messages

1 year ago

Any technicians on here? 3-4 every 5 minutes.

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