Returned Equipment still shows in DVR Devices.

To start, I am not being billed for these boxes and they are all returned. My account only shows the boxes I have.

However, when I go to my DVR Recordings all the returned devices still show in my device list. See the attached screenshot. I only have two boxes.

Will these ever disappear? I deleted all the scheduled recordings and recordings under them... Hoping they would vanish. Yet months later they are still present.

These were all added and removed by Technicians to troubleshoot my account. The XiD for example was returned in January.

Responses

Accepted Solution

Tek

Problem Solver

•

919 Messages

2 years ago

They all vanished last night. Not sure if something was done on the Comcast side or not. However, they finally vanished!

Thank you.

6

CCCassandra

Problem Solver

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502 Messages

That's great news! Thank you for letting us know. We're here to help if you have any other questions or concerns.

I no longer work for Comcast.

2 years ago

0

HI there @billmich88888! Thanks so much for taking the time to voice your concerns with your service. We can definitely take a closer look into this to get this taken care of. Please feel free to shoot us a private message with your name and service address so that we can take a look at things for you.

To send a "direct message" / "private message" message to Xfinity Support:

• Click "Sign In" if necessary

• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging

• Click the "New message" (pencil and paper) icon

• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

• - An "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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2 years ago

0

Tek

Problem Solver

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919 Messages

@billmich88888 Do you mean the TV Remote App? Because mine showed there. However, it took months and months for them to go away.

Clearing all of the scheduled recordings and recordings off them seemed to help them vanish. It was the last thing I did before they went away.

2 years ago

CCTravis

Problem Solver

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546 Messages

@billmich88888, currently we are aware of this issue impacting our Non X1/ Legacy TV customers, and apologize for the inconvience this has caused. While we don't have an estimated time of resolution to provide at this time; please know this is important to us, and we're working towards resolve this as quickly as possible. In the meantime we recommend navigating On Demand by using the search function. Thank you so much for your pateince and understanding.

I no longer work for Comcast.

2 years ago

0

CCShaina

Problem Solver

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393 Messages

2 years ago

@Tek Thank you for bringing this concern regarding the display of devices and equipment for your recordings on X1 to our attention here at the Xfinity Community Forum. I would like to ensure that all returned equipment is showing as properly removed from your account so that these no longer continue to appear as device options.

Could you please send our team a direct message with your full name and full address?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

See https://comca.st/3KQF8q9 for an example.

0

X1

Tek

Returned Equipment still shows in DVR Devices.

Tek

CCCassandra

XfinityArmand

Tek

CCTravis

CCShaina

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