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user_3f842d
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Wednesday, February 2nd, 2022 8:24 PM

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Installation with no existing cable jack

The house we are moving into was just renovated. It has a cable line inside the house, but no cable jacks. Can an Xfinity technician add a cable jack as part of either Self Install Plus or Professional install? Thanks!

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3 years ago

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XfinityMary

Official Employee

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271 Messages

3 years ago

Hi there, @user_3f842d

 

I appreciate you reaching out about your new home and the outlet needs. While our technicians do not complete wall phishing requests, they are able to install an outlet during a professional installation. This would be something we would need to manually add to the installation order, if this interests you. 

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user_3f842d

Visitor

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2 Messages

@XfinityMary​ Thanks for the response! Yes, I would like to add that. How can I add that? I called Xfinity, and they added that we need a jack installed to the notes for our Self Install Plus (when I signed up for the appointment, professional installation was not offered online). Are those notes what you mean, or do we need to do anything else?

3 years ago

0

XfinityMary

Official Employee

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271 Messages

Thanks for letting me know about the notes added to your Self Install Plus! Let's go ahead and get your account details privately so we can help out and provide you with more details.

 

Can you please send our team a Private Chat Message with your full name and address? To send us a Private Chat Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a chat session. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

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