Visitor
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1 Message
Available offers
What is the best way to find out what offers are available to me? I have been a customer for more than 30 years. Six months ago my internet-only rate increased by 30%. I called about 3 months ago and was told there was no lower price available. I was also told that the agent would call me in a month with an update. This never occurred (Lying agent? sure seems like it to me...). I have 5 options for 1 gig fiber internet at my address. All four of Xfinity's competitors are cheaper, some by hundreds of dollars a year. If Xfinity wants to keep me as a customer, I need to know how to connect with someone who can make me an attractive offer. Thanks.
Accepted Solution
XfinityJamesC
Official Employee
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2.1K Messages
11 months ago
Thank you for sending us a direct message, @sscircle! We were able to find a new promotion that had the same discount as your last promotion, giving you a discounted rate for two more years. Please feel free to create a new post if you ever need assistance with anything else. Our amazing community is always ready to help.
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XfinityJamesC
Official Employee
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2.1K Messages
11 months ago
Greetings, @sscircle! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about finding a new promotion. You have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right
corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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