Unable to add watch to cart

I have tried sever times over two days with WiFi, without WiFi, incognito, still getting “Sorry, looks like we are having technical difficulties”.

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XfinitySara

Official Employee

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1.2K Messages

3 months ago

Hey there, @user_8nr7e6! Thanks for creating a post regarding your shopping concerns. I'd love to see what we can do to help! To clarify, are you trying to add a smartwatch onto your Xfinity Mobile account?

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user_8nr7e6

2 Messages

Yes. I was trying to purchase one to add to my existing account.

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3 months ago

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XfinityJohnG

Official Employee

•

1.1K Messages

Okay thank you very much for the clarification @user_8nr7e6. You can reach the Mobile team directly at thehttps://www.xfinity.com/xfinityassistant/?channel=xMobile site to order any device. If that does not work send us a direct message with the full name and complete address for your service.

To send a direct message [private message]:

Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

- An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

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3 months ago

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Customer Service

user_8nr7e6

Unable to add watch to cart

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