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user_8nr7e6
1st Topic

2 Messages

Tuesday, June 11th, 2024 4:30 PM

Closed

Unable to add watch to cart

I have tried sever times over two days with WiFi, without WiFi, incognito, still getting “Sorry, looks like we are having technical difficulties”. 

Question

 • 

Updated 

11 months ago

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1

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Accepted Solution

XfinitySara

Official Employee

 • 

1.7K Messages

11 months ago

Hey there, @user_8nr7e6! Thanks for creating a post regarding your shopping concerns. I'd love to see what we can do to help! To clarify, are you trying to add a smartwatch onto your Xfinity Mobile account?

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user_8nr7e6

2 Messages

Yes. I was trying to purchase one to add to my existing account. 

11 months ago

0

XfinityJohnG

Official Employee

 • 

1.6K Messages

Okay thank you very much for the clarification @user_8nr7e6. You can reach the Mobile team directly at thehttps://www.xfinity.com/xfinityassistant/?channel=xMobile site to order any device. If that does not work send us a direct message with the full name and complete address for your service. 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

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11 months ago

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