No sound

Does TV Audio go through the XFI (XB8) Gateway?

I have no sound from my TV.

Reboot did not help.

never had the no sound issue with the old XB7 Gateway.

thanks in advance?

Responses

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Accepted Solution

XfinityJohnG

Official Employee

•

2.1K Messages

2 years ago

Thank you very much for reaching out to our team here. The audio for the TV does not normally go through the modem. I would be happy to troubleshoot any issue with the audio service from here for you. Could you send me a direct message with the full name and complete address for your service?

To send a direct message [private message]:

Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

- An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

2

0

MJH4767

Contributor

•

24 Messages

@XfinityJohnG

Thank you John! The next day, when I turned on XFinity…sound was back to normal. No idea what caused the issue the evening before.

Thanks to your response… I know that the newly installed Gateway was not the cause.

mark

2 years ago

0

XfinityAdrienne

Official Employee

•

1.5K Messages

Hey there! Thank you so much for updating us, and I am glad that the audio issue is all resolved. Please let us know if you have any further questions/concerns.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

0

Non-X1 Service

MJH4767

No sound

XfinityJohnG

MJH4767

XfinityAdrienne

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