@user_5vu7zs It was great getting to talk to you today. I'm glad we could provide the adjustment for the time the service was down and chat a bit. I appreciate your time.
Hello, @user_5vu7zs I'm sorry to hear your services were interrupted for 5 days. Let us know if they are performing satisfactory since being restored. Our team can assist with issues with your service.
You can always request an adjustment for an interruption by visiting https://comca.st/3SbYB8I, signing in, and scroll to the bottom where it says, "Tips in case of an outage" and you should see a blue hyperlink that says "Check eligibility" a form will launch for you to fill out and provide details about the interruption/ dates.
Could you send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
That software is programmed to identify widespread OUTAGES, I check it and it told me NOT eligible as it FOUND no outages.
That misses the root cause.....MY cable was damaged at your street box....so I (ME) had an outage, xfinity can see that in the system, I had no service!
"Unfortunately, we couldn’t find any outages during the time frame you provided. Check the status of local outages within the status center."
Accepted Solution
XfinityVianney
Official Employee
•
2.1K Messages
10 months ago
@user_5vu7zs It was great getting to talk to you today. I'm glad we could provide the adjustment for the time the service was down and chat a bit. I appreciate your time.
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EG
Expert
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110K Messages
10 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasC
Official Employee
•
2.5K Messages
10 months ago
Hello, @user_5vu7zs I'm sorry to hear your services were interrupted for 5 days. Let us know if they are performing satisfactory since being restored. Our team can assist with issues with your service.
You can always request an adjustment for an interruption by visiting https://comca.st/3SbYB8I, signing in, and scroll to the bottom where it says, "Tips in case of an outage" and you should see a blue hyperlink that says "Check eligibility" a form will launch for you to fill out and provide details about the interruption/ dates.
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