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@XfinityElizabethA asked: "... Are you playing Rocket League on PC, PlayStation, Nintendo Switch, or Xbox?" Always read the Subject line, which in this case says: Latency in rocket league(a video game I play on PC over wifi)
Latency in rocket league(a video game I play on PC over wifi)
I would like help interpreting results from pingplotter. I used it to ping what I believe to be a rocket league server that I found in a log file from Rocket League. Below are the results. I've been experiencing random lag spikes for like a month, but this is the first time I run pingplotter. Looks
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Favorites not working on Xfinity Stream Beta for Firestick TV
I recently purchased an Amazon Firestick TV and downloaded the Xfinity Stream Beta App onto the Firestick. I was able to activate my device and all the features (including live TV) seem to be working except for the favorites tab. When I select the favorites tab, a white cursor appears over one of my
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Xfinity Stream App
I get the same exact error message. Mine goes back about a month though, anything before that I can play audio, after that, no audio available. I have called 7 or 8 times now, NO HELP whatsoever. They even insisted on transferring me to
Xfinity Voicemail App - Audio Not Available
Recently when I go to to the voicemail app (Xfinity Mobile service on Samsung S22) to listen to my voicemail messages I see "audio not available. Pull down to refresh." The voicemail message has been transcribed and I can listen to it if I dial into my voicemail with the phone dialpad (very tedious)
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@Raingame Use a VPN to login to Valorant and get to the game main page. Then you can turn off the VPN and play as normal (you can use a free VPN like tunnel bear to do this). Not sure why this issue is happening though.
Unable to connect to Riot Valorant servers
Hello, I'm having issues connecting to the Riot Valorant servers. They were working fine up until Friday (March 4th) and since then, I've been getting Error VAL 7, 29, 59. I went through the RIOT support and help and did all the steps to try to fix it. Added the programs to the firewall, disabled th
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user_gqk8g1 There will always be a delay between streaming live. During football season for example, my friend would be a play or two ahead, while there was other games where I was ahead. It's normal experience no matter who the cable provider is.&nb
Absurd delay for live sports on Xfinity in 2024
I understand every network is going to have a slight built in delay.... But Xfinity adds on another 45 to 60 seconds of delay specifically for live sports. I don't know if it's their feed, or the way they are processing their feed to bring it into the home, but something needs to change ASAP. In thi
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Same thing happened to us today. Our Roku is working on other tvs- it's just our Samsung Frame tv that won't play live tv. I can watch recorded programs. I have unplugged the tv, and reinstalled the Xfinity app several times. Nothi
TVAPP-00148
I just encountered error code TVAPP-00148 on the Xfinity Stream app on my Samsung TV. Worked fine for prior 6 months. App streams fine on other devices and tvs. Tried turning off/on tv and deleting/installing app on Samsung tv.
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Jumping into the fray as well. Anything played through the DVR seems to be time shifted 30 to 40 or seconds early. I have played the same recording on my computer as well as downloading it to my phone. The computer and download play the complete show
DVR recordings starting early and ending early
for 9 months we have issues with the DVR recordings starting and ending early cutting off the en d of the show. We have to extend the recording time 3 mins to get the entire show. This overlap causes conflicts causing some shows not to record.
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Same speed wired or wireless????? That's crazy! You might do some digging in optimizing the settings on both the modem and router to make sure the settings on those are not conflicting, performance, data, etc... And check your connections, splitters,
Slow internet connection
I have recently just upgraded my internet to the Extreme Pro+ 600mbps plan. However I can only get speeds of 95mbps. When I was chatting with the tech he stated that because my modem (Netgear NG CM1000V2) and Router (TP Link Archer AX20 AX1800) are not the same brand, and that is why I cannot get hi
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Hello there @user_67dea7 thank you so much for reaching out for help with your DVR play back issue. This sounds like you may need an account refresh done. This is one of the great troubleshooting options we offer using the Xfinity My Account app. I w
DVR Keeps Freezing
The DVR playback in our master bedroom keeps pausing, skipping and freezing up. Cables have been checked multiple times. Everything has been reset and refreshed but nothing seems to fix it.
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800/100 plan barely getting 20 up. Downgraded from 1200/200 which gave me 50 up on the exact same setup.
About a month ago I updated my plan. I was on the 1200/200 tier, and at the time I was getting 50-60mbps upload. I downgraded to the 800/100 plan, and now my upload speed barely touches 20mbps. Same address, same modem, same everything, I literally only changed my plan, not my hardware. I am using m
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Your Home Network
I also tried an IMAP.comcast.net with port 993 as suggested in comcast help in the gmail settings and that did not work either I got yhe following detailed error message " Server returned error: "Missing +OK response upon connectin
Starting on November 21, gmailify is not able to connect to my Comcast account to retrieve my messages to gmail
It complains that "Username and password don't match.". I have verified that the password is correct. I have unlinked in gmail my xfinity account and add it back with the same result (Username and password don't match.) Gmail alerted me that the connection was not working and that I needed to provid
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Thanks again, @annapolislady. I am not seeing any other reports for this title or with Roku devices right now, but I have submitted it for review. I appreciate you bringing it to our attention. Curious if you try it again today, will it still not sho
Roku not showing "Play" button...only add to list
I wanted to watch a movie this weekend on my Roku/Xfinity stream. I searched and found it but there was no "play" button -- only add to list. I then reached for my phone using the app for Xfinity stream -- the "play" button was there and I could watch it on my phone (or cast it to the same TV). Why
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no matter what i do i can't get the CC to go off , it drives me nuts , i turn it off on xfinity and off on LG tv but when i play peacock its ALWAYS ON !!! How do i get rid of it
Peacock Closed Captioning
How do I get closed captioning on Peacock.? I cannot seem to find anyplace to select it on Peacock. It is on automaticcally on all other Comcast broadcasts/channels as well as on Netflick and other channels that I watch through Roku. i have tried watching Peacock on more than one TV and have the sam
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@user_4zfgp8 You mentioned that you are experiencing the lag during gaming, which is a total bummer. Especially depending on the game itself. Can you tell me what game you are playing when you experience this? Are you experiencing buffering when you
Trace Route results over the last 4 days
Getting dropped and massive lag during game play. Tried Trace Route over several days at different time of the day to server. A full 1/3 of the hops timeout. C:\Windows\System32>tracert 192.169.81.194 Tracing route to 194-81-169-192.static.reverse.lstn.net [192.169.81.194] over a maximum of 30 hops:
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Random lag spike
Just really annoyed trying to play an MMO and then lagged out
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Your Home Network
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Packet Loss resulting in disconnects
Everytime I attempt to play COD Vanguard I get packet loss to the point of a disconnect. I will ping fine for awhile and everything will run smoothly, then out of the blue a packet loss and disconnect. I have forwarded ports. I have updated all software and devices. The only game it seems to happen
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Your Home Network
I found that if I record the show and play it back, the stutter goes away. Also, it doesn't happen on the TVgo channels. That's my solution. I'm not wasting any more time troubleshooting. I'm checking here occasionally to see if Xfinity has fixed the
Stream app - Stutter issues on 'live' playback
Within the last few weeks (and I really only noticed it Wednesday), I have ran into issues with trying to stream 'live' TV through the Stream app. I have no issues playing recorded & on-demand shows but viewing live TV results in choppy, stuttered video on my Lenovo M10 tablet. I have no issues on m
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DVR playback is pixelating and skips. Commercial skip feature is way off time.
While watching a recorded program, picture pixelates,skips,sound is garbled. Also while skipping commercials playback starts in commercials and I need to fast forward to get to my recording. Occasionally dark stipe at top of screen. Rebooted everything and checked connections. Black stripe gone, all
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X1
@annapolislady Thanks for creating a post on our Community Forums. I'm sorry to hear that you were not able to play the movie from your device. What title were you trying to view? We can check for other reported cases if there was a known issue on Ro
Roku not showing "Play" button...only add to list
I wanted to watch a movie this weekend on my Roku/Xfinity stream. I searched and found it but there was no "play" button -- only add to list. I then reached for my phone using the app for Xfinity stream -- the "play" button was there and I could watch it on my phone (or cast it to the same TV). Why
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A couple of months later, and the Roku app has a section for Free This Week, but nothing on it is free. Sure, it'll list the free things. And it'll say it's free. But there's no play button from the free version, only the paid version.
user_5q9vfk
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22 days ago
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Searching for "Free This Week" Content
Hi! We can watch Free This Week on our X1 box but can't find it on the Xfinity Stream app, via Roku. We're using Xfinity internet, at home. We're signed in. Cables/connectors are tight. The app is occasionally awkward to use but it functions. Should we be able to watch Free This Week content on Xfin
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