New Poster
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8 Messages
Stream app - Stutter issues on 'live' playback
Within the last few weeks (and I really only noticed it Wednesday), I have ran into issues with trying to stream 'live' TV through the Stream app. I have no issues playing recorded & on-demand shows but viewing live TV results in choppy, stuttered video on my Lenovo M10 tablet. I have no issues on my laptop, mobile phone, & Roku devices.
I have also attempted to forego the app altogether & stream through Chrome but it will not allow me to do so.
In order to troubleshoot, I have already...
- Rebooted my modem & router
- Ensured my tablets firmware was updated (Android OS Version 10)
- Uninstalled & reinstalled the app
I have not been able to find any resolution on this issue online on either these or the Lenovo forums. I'm at a loss & hoping someone has been able to figure this out...
EDIT: I also want to mention that I do not have any issues with other streaming apps (Netflix, Amazon Prime).
For a more apples to apples comparison; I also use the ESPN app to live stream sports & have no issues with that app either.
CCHeather
Problem Solver
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1.1K Messages
3 years ago
@dorohr
Thank you for reaching out to the Digital Care Team. I hate to hear this has been your experience and would love to investigate this for you! Please send us a PM with your first and last name, as well as house numbers to your service address. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support chat, you do not need to input the name of a person. Just select Xfinity support and you will be able to speak with the next available specialist.
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user_a33a74
Visitor
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2 Messages
3 years ago
I am having the same problem
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user_a33a74
Visitor
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2 Messages
3 years ago
I'm having the same problem what should I do
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AKCS
Regular Visitor
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3 Messages
3 years ago
Same problem on Samsung Galaxy tab A7 Lite. Uninstalled/Reinstalled Stream App, rebooted router, checked tablet firmware, tried different display settings on tablet and stram app, reset tablet to factory default. Live channels still stutters/choppy.
Note: video plays fine if I keep the screen pressed (if i put a finger anywhere on the screen and keep it there) but it gets choppy again when i stop pressing.
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SB3018
New Poster
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13 Messages
3 years ago
I’ve had the issues for more than 3 years with no resolution. They won’t do anything
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user_a59c1e
Visitor
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2 Messages
3 years ago
I have the same problem with my Samsung Galaxy 3S tablet. I spent 45 minutes in a live chat with an xfinity rep today, and then another 30 minutes with "Chen" from the advanced repair team. I also talked to someone a month ago for 30 minutes. Neither of those 3 calls solved the problem. "Chen" said that she's done everything she can do from her end. and that I should check with Samsung. Meanwhile, I discovered that if I watch a TV Go channel, even at home, the problem goes away. TV Go doesn't have as many channels, of course, but it has the ones I watch most frequently. This problem only arose a few months ago. Everything was fine for the first 3 years I owned this device. I'm done talking to xfinity support people. It has been a waste of time. If someone can come up with a solution, great, but it seems to me that the problem exists with Xfinity's software, not with our devices.
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rbec
New Poster
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4 Messages
3 years ago
Add me to the list. Same problem on a Lenovo tab M10 FHD Plus. Lenovo had me do a factory reset which accomplished absolutely nothing. Wifi signal is strong connecting to both my own router and the xfinity box and the issue is the same with both. Speeds are generally over 400mbs.
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dorohr
New Poster
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8 Messages
3 years ago
Has anyone had any luck on their discussions with Xfinity? I haven't had time to do so but am wondering if I should even try. The feedback is not great & I don't have a huge amount of time to throw away on this issue.
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user_a59c1e
Visitor
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2 Messages
3 years ago
I found that if I record the show and play it back, the stutter goes away. Also, it doesn't happen on the TVgo channels. That's my solution. I'm not wasting any more time troubleshooting. I'm checking here occasionally to see if Xfinity has fixed the problem yet.
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user_159440
Visitor
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1 Message
3 years ago
I have the same issue and have done 3 chat sessions with Xfinity with no solution. They always reboot my WiFi even though I tell them it is only on the Xfinity Streaming app that I have the issue.
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user_3e90b4
Visitor
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1 Message
3 years ago
I have the same issue. I use a Huawei tablet that is almost new and has solid performance specs. My wifi connection is as strong as it can be. I've tried all the solutions listed on this site, with no success. Live TV playback is very choppy in all cases (i.e., on all stations). However, playback of a recorded program works fine (as stated by several others on this forum).
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onenorth
Visitor
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3 Messages
3 years ago
Same problem here with a brand new Galaxy Tab A7 Lite running Android 11 up to date and Xfinity Stream app.
TV Go channels are fine, but other live channels stutter unless I hold my finger on the display. For example, if I watch NBC from All Channels the video stutters unless I am touching the display (when I remove my finger the stutter returns), but if I watch the same NBC channel on TV Go it is smooth. This must be an Android issue because the Xfinity Stream app works perfectly on my iPhone 12. All other steaming apps on my Tab A7 Lite work fine as well. It's just the Xfinity Stream app on my tablet that is giving me problems.
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jdvideo
Visitor
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2 Messages
3 years ago
I am having the same issue and just found this post. Did anyone who contacted xfinity with a PM get this issue resolved?
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