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Dolphfrank
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13 Messages

Tuesday, December 3rd, 2024 5:17 AM

Starting on November 21, gmailify is not able to connect to my Comcast account to retrieve my messages to gmail

It complains that "Username and password don't match.".

I have verified that the password is correct.  I have unlinked in gmail my xfinity account and add it back with the same result (Username and password don't match.)

Gmail alerted me that the connection was not working and that I needed to provide a new password, even though I have not changed recently.

Busy with thanksgiving I let it go until now, hoping that it would be fixed automatically as I have not done any changes in gmail and/or xfinity emai.

Finally, I started looking into this today.  In gmail I provided the password, but it complained still that "Username and password don't match.".  Tried several times with the same result.

So, I tried:

- Unlink in gmail my xfinity account, change the xfinity password, sign off from xfinity, login back with the new password successfully, and then tried to add my xfinity account again in gmail,  but it failed with the same error (Username and password don't match.)

- Unlink in gmail the xfinity account, uncheck "third party access security",  leave it off for a few minutes, then enable "third party access security", and tried to add my xfinity account again in gmail, that seemed to work, it did not complain about the username/password mismatch, I waited 12 hours, but none of the messages were retrieved, when I tried to unlink in gmail my xfinity account and linked it again, it fail again with "Username and password don't match.".

Please advise.

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14 hours ago

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vvv555

Visitor

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1 Message

8 days ago

I have the same problem.

One of my several gmailified Comcast emails stopped working recently with the same error. Other Comcast emails seem to be working with gmailify.

I've tried to re-connect gmailify, update password, change it on Comcast side and re-connect again - nothing fixes the problem completely. Once the gmailify initialization accepted the password, but then synchronization stopped again with Gmail reporting authorization problem.

Please help.

4

XfinityRichard

Official Employee

 • 

1.4K Messages

Hi there, @vvv555 I'm very sorry for the inconvenience you are experiencing with your email, I definitely understand how frustrating this is for you. Since it has been a few days since you last posted, are you still experiencing the same trouble with your email?-Richard

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6 days ago

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user_a6c220

2 Messages

I am having the same issue and it continues today, December 6. I also did as Richard did with removing comcast email and reinstalling it, changing password, it still says they don't match. Please help, VERY frustrating. 

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5 days ago

user_a6c220

2 Messages

Please respond with how to fix this! 

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5 days ago

0

XfinityThomasC

Official Employee

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2K Messages

Hello, @user_a6c220 let's get a ticket opened so our engineers can investigate this possibly being a customer wide interruption. Could you please send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

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3 days ago

0

TroyL65

1 Message

7 days ago

I am having same issue wifes account is fine mine wont work either any other suggestions?

1

XfinityVictor

Official Employee

 • 

930 Messages

 

TroyL65 Hello, I hope you are having a great day! Are you still having issues?

 

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5 days ago

0

agp282

1 Message

7 days ago

Same here.  My one account is not able to connect stating Username or password incorrect.

0

user_spkfjj

2 Messages

7 days ago

Same issue. I tried unlinking it on the gmail side and relinking but it no longer accepts my PW. It was having syncing issues from a few days ago but would eventually get the emails. Now it can't connect at all

0

0

user_0kks0m

1 Message

6 days ago

Add me to the list that is having the same issue. 

1

XfinityAldrik

Official Employee

 • 

1.7K Messages

Thank you for reaching out to us @user_0kks0m! Could you please reset/change the password for your Xfinity email following the steps in this link here?

 

After changing the password, please log out/remove the email from your Gmail. Then please make sure your email has third party access enabled. To enable third-party access, please:

  1. Sign in to your comcast email through the website here
  2. Select the settings (gear icon) in the top right
  3. Select “Email Settings” below the gear icon
  4. Select “Security” in the top left
  5. Make sure the box below “Third Party Access Security” is checked.

 

After changing the password, deleting/removing the email from Gmail, and enabling third-party access we will want to follow the steps in this article here to make sure the Xfinity email is correctly added back to Gmail.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 days ago

0

Dolphfrank

13 Messages

6 days ago

@Xfinity Support Can we get some official acknowledgment of the problem?  

13

0

XfinityDena

Official Employee

 • 

2.6K Messages

Thank you for reaching out @Dolphfrank I am sorry you are running into this issue. Where are you setting up the link? Are you using a email program or app? Here is a link: https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email that helps with set up.

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6 days ago

0

mg121

1 Message

@XfinityDena​ Hello, I too am having this issue. Attempting to link my Xfinity email to Gmail through the Gmailify option, both through the Android app as well via Gmail on Desktop web browser. Either I get presented with a "Username and password do not match" message, or it claims to connect but is then permanently not yet synced and clicking the link to initiate one does nothing.  

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6 days ago

matthew_s

1 Message

I'm also having this problem starting about a week ago.

Has anyone else had issues with other external email clients or is it only Gmail?

(edited)

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6 days ago

Dolphfrank

13 Messages

@XfinityDena​  Yes, I am still experiencing the problem.  It has been two weeks.

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5 days ago

0

user_c6e746

Visitor

 • 

6 Messages

@XfinityDena​  this link read error

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5 days ago

Spatt

Visitor

 • 

1 Message

6 days ago

@Xfinity Support Also having this issue for a few days now from GMail. Claims my password does not match.

1

XfinityKassie

Official Employee

 • 

1.4K Messages

 

Spatt Thank you for bringing this to our attention that you are experiencing the same issue. Please share any troubleshooting steps you have already tried. This will help us in determining where we need to pick up. I look forward to assisting you in getting this resolved.  

 

I am an Official Xfinity Employee.
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4 days ago

0

gg1234

New Poster

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5 Messages

6 days ago

Me too. Is this an Xfinity or Google problem?

1

XfinityAdrienne

Official Employee

 • 

953 Messages

Hey there, @gg1234! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I appreciate you sharing the details of partially being resolved. Have you attempted to delete the email from the email box following the steps shared from @XfinityAldrik? Please let us know if that works. 

 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 days ago

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user_c6e746

Visitor

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6 Messages

6 days ago

I am having EXACTLY the same problem and have also followed all the steps listed here. 

I'm so frustrated after having used chat several times and even spoken to a representative by phone who couldn't help. 

I'm ready to dump my Comcast email account. It is too cumbersome to have to log in to Xfinity every time to check email especially in the day of OTP's needing confirmations.

This has been smooth for many years, please advise how this will be repaired.

0

0

user_spkfjj

2 Messages

6 days ago

It would be nice to know if this is Comcast issue or Google issue

1

XfinityKassie

Official Employee

 • 

1.4K Messages

 

user_spkfjj Thank you for reaching out to our Community Forums Team regarding your email. This would definitely be frustrating. Have you by chance reached out to Google yet, to see if there is anything on their side? I'm not seeing anything on our side as of now, but I want to ensure you are able to get this resolved. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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5 days ago

0

user_yg1s8l

1 Message

5 days ago

Same problem here, I think its a google issue.

2

XfinityDemitrius

Official Employee

 • 

1.4K Messages

Hey @user_yg1s8l, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the linking of your Xfinity Email to a third-party program/service. I would be more than happy to offer my assistance looking into this further for you.

 

While we are unable to assist with the third-party program/service, we can ensure that you have access to your Xfinity Email. Are you able to successfully access your Xfinity Email by visiting our Xfinity Email Web portal?

I am an Official Xfinity Employee.
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3 days ago

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user_c6e746

Visitor

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6 Messages

No this is NOT a helpful answer. This is why Xfinity. is losing customers. I have received the same answer through chat and speaking to an individual on the phone. 

Something is wrong with your system and as it is now we cannot rely on your email services. It is too burdensome to go to the Xfinity app when other providers such as Gmail send instant updates to an app that notifiys you as mail comes in. 

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2 days ago

0

gg1234

New Poster

 • 

5 Messages

5 days ago

My Android (but not my windows laptop) is now, magically, downloading emails from Xfinity to Gmailify. So half fixed.

0

0

gg1234

New Poster

 • 

5 Messages

5 days ago

Xfinity keeps giving notices that they are doing "maintenance". Interesting coincidence.

0

0

user_zt6xup

1 Message

3 days ago

I have been having the same problem and symptoms, nothing works.

1

XfinityKei

Official Employee

 • 

1.1K Messages

@user_zt6xup  Can you tell us more about the issues you're facing along with any error messages or error codes you're seeing? What troubleshooting steps have you already taken?  

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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14 hours ago

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user_c6e746

Visitor

 • 

6 Messages

2 days ago

Yes I have reached out to Google, spent hours on the phone, even got a new phone, and it is not on their side. Gmail is getting constant error messages from Comcast,  trying to upload  Comcast 

emails. All the items listed above in the original post have been double checked. When correct user name and password are entered the system responds that user name and  password are not recognized.  I've also been online with Comcast and including speaking to a live representative to no avail. All I hear is the same you have posted, "it's nothing on Comcast side that you can see." This has gone on nearly 2 months. I was even at my Dr office today which has no service with Comcast as well. 

Note: This comment was created from a merged conversation originally titled Removed comment

1

gg1234

New Poster

 • 

5 Messages

This helps my decision to give up on my comcast email after something like 30 years. Google just... WORKS. Xfinity not so much.

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19 hours ago

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