4 Messages
Trace Route results over the last 4 days
Getting dropped and massive lag during game play.
Tried Trace Route over several days at different time of the day to server.
A full 1/3 of the hops timeout.
C:\Windows\System32>tracert 192.169.81.194
Tracing route to 194-81-169-192.static.reverse.lstn.net [192.169.81.194]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 10.0.0.1
2 10 ms 11 ms 7 ms 100.93.9.2
3 7 ms 7 ms 7 ms po-310-399-rur201.branford.ct.hartford.comcast.net [68.87.155.225]
4 7 ms 7 ms 7 ms po-2-rur202.branford.ct.hartford.comcast.net [68.86.230.186]
5 10 ms 8 ms 7 ms po-200-xar02.branford.ct.hartford.comcast.net [68.85.106.121]
6 10 ms 10 ms 12 ms 162.151.190.45
7 * * * Request timed out.
8 18 ms 15 ms 14 ms be-502-ar01.needham.ma.boston.comcast.net [162.151.52.50]
9 * * * Request timed out.
10 * * * Request timed out.
11 20 ms 24 ms 23 ms ae8.cr3-nyc3.ip4.gtt.net [89.149.183.254]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 58 ms 66 ms 59 ms 5-91-169-192.static.reverse.lstn.net [192.169.91.5]
18 57 ms 55 ms 56 ms 109-192-115-208.reverse.lstn.net [208.115.192.109]
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 60 ms 56 ms 56 ms 194-81-169-192.static.reverse.lstn.net [192.169.81.194]
Trace complete.
C:\Windows\System32>tracert 192.169.81.194
Tracing route to 194-81-169-192.static.reverse.lstn.net [192.169.81.194]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 10.0.0.1
2 8 ms 9 ms 7 ms 100.93.9.2
3 9 ms 9 ms 7 ms po-310-399-rur201.branford.ct.hartford.comcast.net [68.87.155.225]
4 8 ms 9 ms 8 ms po-2-rur202.branford.ct.hartford.comcast.net [68.86.230.186]
5 9 ms 8 ms 7 ms po-200-xar02.branford.ct.hartford.comcast.net [68.85.106.121]
6 10 ms 9 ms 9 ms 162.151.190.45
7 * * * Request timed out.
8 16 ms 14 ms 14 ms be-502-ar01.needham.ma.boston.comcast.net [162.151.52.50]
9 * * * Request timed out.
10 * * * Request timed out.
11 24 ms 25 ms 20 ms ae8.cr3-nyc3.ip4.gtt.net [89.149.183.254]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 61 ms 56 ms 56 ms 194-81-169-192.static.reverse.lstn.net [192.169.81.194]
Trace complete.
C:\Windows\System32>tracert 192.169.81.194
Tracing route to 194-81-169-192.static.reverse.lstn.net [192.169.81.194]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms 10.0.0.1
2 8 ms 8 ms 8 ms 100.93.9.2
3 10 ms 9 ms 7 ms po-310-399-rur201.branford.ct.hartford.comcast.net [68.87.155.225]
4 9 ms 9 ms 11 ms po-2-rur202.branford.ct.hartford.comcast.net [68.86.230.186]
5 10 ms 10 ms 8 ms po-200-xar02.branford.ct.hartford.comcast.net [68.85.106.121]
6 12 ms 11 ms 11 ms 162.151.190.45
7 * * * Request timed out.
8 17 ms 17 ms 17 ms be-502-ar01.needham.ma.boston.comcast.net [162.151.52.50]
9 * * * Request timed out.
10 * * * Request timed out.
11 23 ms 31 ms 22 ms ae8.cr3-nyc3.ip4.gtt.net [89.149.183.254]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 56 ms 54 ms 55 ms 5-91-169-192.static.reverse.lstn.net [192.169.91.5]
18 55 ms 56 ms 55 ms 109-192-115-208.reverse.lstn.net [208.115.192.109]
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 61 ms 55 ms 55 ms 194-81-169-192.static.reverse.lstn.net [192.169.81.194]
Trace complete.
C:\Windows\System32>tracert 192.169.81.194
Tracing route to 194-81-169-192.static.reverse.lstn.net [192.169.81.194]
over a maximum of 30 hops:
1 6 ms <1 ms <1 ms 10.0.0.1
2 11 ms 9 ms 11 ms 100.93.9.2
3 8 ms 8 ms 8 ms po-310-399-rur201.branford.ct.hartford.comcast.net [68.87.155.225]
4 9 ms 7 ms 8 ms po-2-rur202.branford.ct.hartford.comcast.net [68.86.230.186]
5 9 ms 8 ms 9 ms po-200-xar02.branford.ct.hartford.comcast.net [68.85.106.121]
6 11 ms 10 ms 10 ms 162.151.190.45
7 * * * Request timed out.
8 15 ms 15 ms 15 ms be-502-ar01.needham.ma.boston.comcast.net [162.151.52.50]
9 15 ms * * be-1005-pe11.onesummer.ma.ibone.comcast.net [68.86.90.66]
10 * * * Request timed out.
11 21 ms 21 ms 22 ms ae8.cr3-nyc3.ip4.gtt.net [89.149.183.254]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 81 ms 97 ms 55 ms 5-91-169-192.static.reverse.lstn.net [192.169.91.5]
18 57 ms 55 ms 56 ms 109-192-115-208.reverse.lstn.net [208.115.192.109]
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 56 ms 57 ms 58 ms 194-81-169-192.static.reverse.lstn.net [192.169.81.194]
Trace complete.
XfinityDena
Official Employee
•
2.5K Messages
1 month ago
@user_4zfgp8
I want to make sure we are respecting your time and not repeat the steps you have taken previously. What additional troubleshooting steps have you taken?
I also wanted to make sure you are aware that any time you need to troubleshoot our Xfinity app can assist you step by step. It is not just to pay your bill or to get notifications about interruptions. To learn how to troubleshoot in the future you can follow the link: https://www.xfinity.com/support/articles/using-xfinity-app. Honestly, it is the best app to date that we offer and super easy to use for all of your account needs!
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