Hello @user_66ee00. I hope your day is going well. I am sorry to hear that you are getting lagged out from your games. You are in the right place and I am happy to assist you today. Are you experiening issues with any other devices?
@user_66ee00 This is never the experience we want for you. We're happy to help! If you've already checked your connections and that hasn't helped, you can please send us a direct message with your first and last name and full address? • Click "Sign In" if necessary • Click the "Direct Message" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
so i guess this is my new Xfinity reliable 50% of the time and when you need it when your actually home you get the dice roll.
Already tried they old signature method of rebooting it from my end and doing it from your website.
Since you guys like to give consumers the run around feel free to send a tech to check lines im honestly fed up with customer service.
It [Edit: Language] try to get a different provider when you have a conglomerate on internet in my area so my chances of having a reliable connection are appearing to be next to none.
I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. I can tell you have not had the best experience and I assure you I am here to do everything I can to turn this around. We appreciate your signing up to be a part of the Comcast family, and I want to be sure we can get everything figured out for you with your service. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary - Click the "Direct Message" icon (upper right corner of this page) - Click the "New message" (pencil and paper) icon - Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list - Type your message in the text area near the bottom of the window - Press Enter to send your message
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityRoberto
Official Employee
•
1.7K Messages
2 years ago
Hello @user_66ee00. I hope your day is going well. I am sorry to hear that you are getting lagged out from your games. You are in the right place and I am happy to assist you today. Are you experiening issues with any other devices?
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