Contributor
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135 Messages
DVR recordings starting early and ending early
for 9 months we have issues with the DVR recordings starting and ending early cutting off the en d of the show. We have to extend the recording time 3 mins to get the entire show. This overlap causes conflicts causing some shows not to record.
Shapoonie
Contributor
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135 Messages
3 years ago
5 tech visits
new box
Multiple chats
none of this has fixed the issue
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Shapoonie
Contributor
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135 Messages
2 years ago
why am I am being asked to "Click on the above button to view the replies and mark one as an Accepted solution.
This helps others find helpful answers in the community too. There is no solution yet have been waiting for over 9 months Hey community does this help? We have been a "valued" customer since 91, don't feel very valued? I have been told twice that if we had premium DVR service this would fix the problem. Seems like they are good at trying to get more money out of you than they are at fixing the problem.
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user_275b9c
Visitor
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6 Messages
2 years ago
Our programs are automatically recording 1 minute early and ending 1 minute late; normally that wouldn't be an issue, but it seems that we're limited to recording only 2 programs at a time (even with 2 tuners); so if you record back to back programs, you're actually limited to recording only 1 program at a time. (if one runs from 8 to 9, and the next one from 9 to 10 . . . the dvr records from 7:49 to 9:01 and from 8:59 to 10:01 . . . so the overlap from 9 to 9:01 means you can't record another 9pm program on a different channel). This is not acceptable. How do we fix.
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marc-pdx
Visitor
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26 Messages
2 years ago
We have the same problem. Suddenly several months ago, after using the same Whole Home DVR system for years, our recordings started ending a minute or two early - all recordings on all channels, every time ever since this began happening. It's as if the internal clock on the DVR got off by a minute or so (eg. it thinks it's 9pm and stops recording a show when it is actually only 8:59pm). There doesn't seem to be any way that I can see to check what time the DVR thinks it is, nor to change or re-sync the time. My guess is that the DVR does re-sync the time itself regularly, but it is always sync'ing back to the wrong time. Either that, or there is some inherent delay in recording processing where it is "pulling in" the content a minute behind the real-time broadcast and cutting off the final minute or so by ending when the broadcast time reaches the end... even though the "pulled in" content hasn't all finished being pulled in yet. Or something along these lines (I don't know how the internals work for Comcast DVRs and it would take a Comcast engineer to look at this to make the correct diagnosis and determine the correct fix). But the problem is real and not related to whether you are recording other shows elsewhere while watching still other shows on other TVs. My wife and I live alone and nearly always only record one show at a time. And it is very very rare that we would watch two different shows at the same time. I don't remember ever having done so. But all of our recorded shows cut off the final minute or so, so this problem is not related to using too many tuners simultaneously. Most of our shows are recorded without either of us having the TV turned on at all - and, as I said, most of those recordings are just one show at a time; not more than one at the same time.
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MrBurp
New Poster
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2 Messages
2 years ago
Jumping into the fray as well. Anything played through the DVR seems to be time shifted 30 to 40 or seconds early. I have played the same recording on my computer as well as downloading it to my phone. The computer and download play the complete show as well the credits at the end.
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user_275b9c
Visitor
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6 Messages
2 years ago
To be 100% correct on this; when you set the recording, it shows the time of recording with the extra minute at the front end and at the back end. The dvr is just recording what the xfinity website is telling it to record. Not a dvr issue. A why the f**k does xfinity feel the need to add an extra minute to the front and back end of any recordings I ask it to make . . . . . the option to add time before and after is available already. Why does xfinity think I'm too stupid to add it myself. I don't want to pay an extra $10 per month record 6 things at once because I never record more than 2 programs at once . . . and their adding the extra time has the effect of restricting me to 1 program at at time in most cases (the extra minute at the end of program 1 interferes with the extra minute at the front end of the next).
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user_275b9c
Visitor
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6 Messages
2 years ago
In case xfinity is confused as to the issue (I've called many times and haven't gotten anywhere)
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