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user_e31eb9_Robin_
20th Anniversary celebration
Sweepstakes Submission
1st Topic

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62 Messages

Thursday, April 3rd, 2025 10:37 PM

Searching for "Free This Week" Content

Hi! 

We can watch Free This Week on our X1 box but can't find it on the Xfinity Stream app, via Roku.

We're using Xfinity internet, at home.

We're signed in.

Cables/connectors are tight.

The app is occasionally awkward to use but it functions.

Should we be able to watch Free This Week content on Xfinity Stream? If so, where is it?

We can't find it in the "Browse" section. We've used the "Search" section - no luck there. There are "Free Samples" from premium streaming channels like Starz & HBO/Max. I think we've clicked on everything. No mention of Free This Week, and the Free This Week shows we can watch free right now using X1 require payment/subscription on Xfinity Stream.

I understand that there are limitations to the wonderful Free This Week feature. Is this apparent unavailability on Xfinity Stream one of them? I hope someone can let me know so I can stop searching, if it's not available.

:)

Note: Each time I try to select a tag the page goes away & I have to start a new post. This is the 3rd time. I'm not doing it again (storms!) so I hope someone see this w/o tags.

Question

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Updated 

8 days ago

 • Edited

85

4

Accepted Solution

user_e31eb9_Robin_

Contributor

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62 Messages

8 days ago

Thank you to @XfinityShawn , @XfinityBenjaminM , @XfinityEmilyB , & @BruceW for your help & support! :)

1

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XfinityAngie

Official Employee

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1.8K Messages

 

user_e31eb9_Robin_, You are so very welcome! 

 

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8 days ago

XfinityShawn

Official Employee

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1.4K Messages

10 days ago

 

user_e31eb9_Robin_ Are you receiving an error message of any kind when searching?

 

6

user_e31eb9_Robin_

Contributor

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62 Messages

Hi, @XfinityShawn Thank you for replying! 

Error message? No. I just can't find any mention of "Free This Week" (or this week's free content from Walter Presents) anywhere on Xfinity Stream. I think I've clicked on everything. There are free first episodes from premium channels, etc., but not the "Free This Week" shows.

We've had Xfinity Stream for a couple of months & I've been looking for "Free This Week" ever since we got it. 

There's no problem finding & watching "Free This Week" content via our X1 box. But Xfinity Stream (using 2 Roku devices at home with Xfinity internet) has no "Free This Week" - that I can find. 

When I search Xfinity Stream (using its Search function) for individual Walter Presents shows results are mixed. Some shows aren't present at all. But some - ones that are available thru PBS for a fee - are. Even Walter Presents doesn't show up in the search. Is that because it isn't a "normal" channel? 

If the "Free This Week" feature isn't available for Xfinity Stream users, OK. That's disappointing but understandable. Maybe it's not designed to provide that kind of streaming to anything but an X1 box? 

If it is available then I could use some help finding it. 

:)

(edited)

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9 days ago

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XfinityBenjaminM

Official Employee

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1.9K Messages

 

user_e31eb9_Robin_ Hi there! We can offer some helpful information regarding the content not being available on Roku.

Free this Week content may not be available across every platform--it is available on X1 TV Boxes, most Xumo Stream Boxes, Flex streaming TV Boxes, and Xfinity Stream (online portal and mobile app). Roku has not been added (yet).

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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9 days ago

user_e31eb9_Robin_

Contributor

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62 Messages

@XfinityBenjaminM​ 

Hi, @XfinityBenjaminM - Thank you!

What is an Xfinity online portal? 

(edited)

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9 days ago

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XfinityBenjaminM

Official Employee

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1.9K Messages

 

user_e31eb9_Robin_ The online portal mentioned is the Xfinity Stream site (xfinity.com/stream).

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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9 days ago

user_e31eb9_Robin_

Contributor

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62 Messages

@XfinityBenjaminM 

Oh!

Thank you! 

OK - looking at that now (on iPad, Xfinity internet).

But Free This Week  is still limited to  HBO, Starz, & MGM first episodes. No mention of this week's Walter Presents content (Free This Week). 

Everything that I see in a quick look is the same as the Xfinity Stream app we have on the Roku devices. 

Is there a place or heading that I'm missing?

(edited)

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9 days ago

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BruceW

Gold Problem Solver

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26.3K Messages

9 days ago

@XfinityBenjaminM wrote: "... The online portal mentioned is the Xfinity Stream site (xfinity.com/stream)."

You don't seem to understand that the listed programs are not shown there or are not free.

Searching on https://www.xfinity.com/stream :

Walter Presents: no result by that name

  • Astrid : returns 3 movies, none of them is "Free"
  • Seaside Hotel: returns no listing by that name
  • The Paris Murders: returns only upcoming PBS listings
  • Sisi: Austrian Empress: returns 3 movies, none of them is "Free"
  • Murder in Sweden: returns no listing by that name
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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user_e31eb9_Robin_

Contributor

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62 Messages

9 days ago

@BruceW 

Hi! Those search results are similar to what I've been getting. 

This afternoon I found these two articles:

https://www.xfinity.com/support/articles/subscribe-unsubscribe-from-isvod

and 

https://www.xfinity.com/support/articles/isvod-faqs

Sounds like if we want to watch Walter Presents (or many of the other Free This Week offerings) we'll have to do it using our X1 box.

That's inconvenient but OK. At least I can stop searching now.

Unfortunately, knowing that we wouldn't be able to watch the "iSVOD" content via the Roku devices means that we won't be considering a subscription to those channels. But I hope that there'll be more watching options soon.  

:)

(edited)

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XfinityEmilyB

Official Employee

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1.9K Messages

@user_e31eb9_Robin_ I appreciate you working with us to locate the Free This Week content on the Xfinity Stream app and web portal. You should have access to the content when you sign in using your Xfinity ID and password so I want to investigate this further. 

 

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and get started on a resolution. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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9 days ago

user_e31eb9_Robin_

Contributor

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62 Messages

@XfinityEmilyB​ 

Hi, @XfinityEmilyB -- 

Thank you for replying!

:)

I'd be happy to talk more about this but will need to delay until tomorrow morning. Will that work?  

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9 days ago

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XfinityEmilyB

Official Employee

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1.9K Messages

@user_e31eb9_Robin_ Yes, of course! The great thing about working over this platform is we're here every day and our chat will not time out so you can step away whenever you need to and we'll always pick up where we left off once you get a chance to respond :).

 

When you're ready to continue working with us, please send your information in a Direct Message so we can help. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

9 days ago

user_e31eb9_Robin_

Contributor

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62 Messages

@XfinityEmilyB​ 

Oh, good! Thank you! I started the conversation - will add my details tomorrow.

:)

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9 days ago

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