Visitor
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2 Messages
Unable to connect to Riot Valorant servers
Hello,
I'm having issues connecting to the Riot Valorant servers. They were working fine up until Friday (March 4th) and since then, I've been getting Error VAL 7, 29, 59.
I went through the RIOT support and help and did all the steps to try to fix it.
Added the programs to the firewall, disabled the firewall, uninstalled Vanguard and reinstalled. Reinstalled the whole game. Still same issue.
To further confirm that its not a PC issue, I installed the game on a laptop and ran into the same connectivity issue.
All seems to point to the ISP but when I called the technical support line, they ran a modem reboot and said that everything looks good on that side and that it is most likely the game server.
I highly doubt that since it would be something that more people would be facing.
I ran a traceroute to the Valorant NA servers and it seems to be that there is an issue as it doesn't look the same as when running a traceroute to google.com for example.
Tracing route to 192.207.0.1 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms 192.168.0.1
2 118 ms 44 ms 58 ms 10.60.222.67
3 11 ms 9 ms 8 ms po-304-1222-rur202.crosstown.mn.minn.comcast.net [68.86.234.161]
4 9 ms 9 ms 7 ms po-200-xar02.crosstown.mn.minn.comcast.net [68.86.233.185]
5 19 ms 21 ms 10 ms 68.87.175.9
6 16 ms 14 ms 8 ms 162.151.138.5
7 20 ms 19 ms 19 ms be-37041-cs04.350ecermak.il.ibone.comcast.net [96.110.43.13]
8 22 ms 19 ms 19 ms be-2403-pe03.350ecermak.il.ibone.comcast.net [96.110.37.30]
9 20 ms 19 ms 20 ms 50.248.117.30
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
I do have my own modem and gateway and I checked that they have no issue and they are both up to date in their firmware versions.
I'm at a loss on what to do next.
alejodp93
Visitor
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2 Messages
3 years ago
It seems I'm not the only one having this issue, someone quoted this post here:
https://www.reddit.com/r/Comcast_Xfinity/comments/t8idnx/unable_to_connect_to_riot_valorant_servers/
It's looking like a Minneapolis issue that started around the same time for everybody (Thursday night-Friday)
For what it's worth, using a VPN fixes this issue so that seems to indicate that if the traffic is routed through Xfinity, we can't reach the Valorant servers.
Also posting the information given by Riot support:
Pasting response here:
I think we need someone on the Xfinity side to check if something changed on their backend to cause this issue.
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user_190f5f
Visitor
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6 Messages
3 years ago
Ditto, exact same problem val 7, val 29, val 49 errors. This explains it. What is xfinity doing/recommeding to fix it?
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EG
Expert
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110K Messages
3 years ago
@alejodp93 and @user_bc0816 FWIW here, 50.248.117.30 is a Comcast backbone router. Your packets are not being forwarded past it.
(edited)
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user_b11446
Visitor
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1 Message
3 years ago
i'm also experiencing the exact same issue... wondering if there is an official diagnosis/fix from comcast yet?
1
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Raingame
Visitor
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2 Messages
3 years ago
I am having this same exact problem. Difficulty connecting to the riot client, and then I get Val errors 7, 9, 29, and 59. I've tried reinstalling, restarting, resetting my router and modem, and opening riots ports. This is happening on all devices on my wifi.
Sacramento CA area
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tausif124
Visitor
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3 Messages
3 years ago
i'm also experiencing the exact same issue... wondering if there is an official diagnosis/fix from comcast yet?
7
hoowin
Visitor
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2 Messages
3 years ago
I'm experiencing this issue as well from the Sacramento/Elk Grove, CA area. Seems to be an problem in this region. Glad I'm not the only one. Using a VPN works but it's not really a solution to the issue.
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user_422e23
Visitor
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4 Messages
3 years ago
Currently started experiencing these Val codes: 7-19 and 29 on 3/19/2022. I'm also from the Sac area so I don't feel to bad now knowing that there are others. What's the update on this?
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crambosho
Visitor
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3 Messages
3 years ago
This is still an ongoing issue, and it's frustrating having to work with a VPN just to get a single application working.
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user_76c426
Visitor
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1 Message
3 years ago
im having the same issue as well.. been over a week. i connect to my hotspot and my games work... xfinity is about to lose me as a customer for sure
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user_190f5f
Visitor
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6 Messages
3 years ago
Issue still ongoing in Minneapolis. Have had multiple interactions with Xfinity customer support and so far zero benefit. Multiple chat support session, they just keep resetting the router, which of course doesn't do anything b/c it isn't a house network issue it is an infinity network problem. Then they said the signal wasn't great, sent two different techs out to the house, changed the line from the house b/c they said there was water in it. And of course that wasn't the problem b/c speeds were fine, no packet loss, no real connection issues to the internet before or after, just the game client servers are blocked. Problem still exists 3 weeks after first being reported. Same as others I can connect through a VPN, then disconnect, but it is still prone to disconnects after any given game ends. Have also had multiple email exchanges with Valorant. They recognize it is a regional issue and are trying to work with the provider, but nothing so far. Did everything else you can imagine at least 3x each (reset client, reload uninstall/relaunch vanguard, uninstall/reinstall valorant, etc.), which is dumb on my part b/c it is still just an Xfinity issue. And now they have replicated the problem in Sacramento it looks like a couple weeks after here. Talked to their tech support again today and they want to send out a higher tier tech again to the house??? If they can fix it, will post an update. Probably in another couple weeks we will see another city reporting similar connection problems if they are rolling out an upgrade across their system.
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PrimeRib
Visitor
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1 Message
3 years ago
Hello all,
It seems that even after installing a VPN (I use ProtonVPN), I am unable to still connect to Valorant game services and I am unsure as to why. I also went through the riot support with the WINMTR tests and uninstalling reinstalling the game and restarting the router, but still Valorant won't work even with a VPN. I have tried multiple VPN's such as TouchVPN as well. Can anyone maybe help me resolve this issue?
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path84
Visitor
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1 Message
3 years ago
Same problem here, Elk Grove area.
I don't pay 200+ dollars a month for the fastest internet available to not be able to play whatever i want.
This has been going on for weeks now, i guess it's time to go swap to consolidated communications and just get fiber.
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user_a0c2f2
Visitor
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1 Message
3 years ago
I'm still having this issue in the Sacramento area...
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user_a78efa
Visitor
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1 Message
3 years ago
Are there any updates to this? I cannot get into the servers at all.
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