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@user_fnvq0d​ If it was a Samsung software issue no apps would work. Also you can still access and watch any saved shows on the xfinity-stream-app, just not live TV. So it's an Xfinity issue

TVAPP-00148

I just encountered error code TVAPP-00148 on the Xfinity Stream app on my Samsung TV. Worked fine for prior 6 months. App streams fine on other devices and tvs. Tried turning off/on tv and deleting/installing app on Samsung tv.

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Netgear CAX80 Modem Router

Have Netgear CAX80 Modem Router I purchased. Had approximately 15 months. Power light is solid white-no others lit or blinking. Is disconnected from home network. Have powered off/on cked connections but situation is same. Did hard restart to factory settings but no changes. Determined not current s

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@user_613f59, you can download purchases using the Xfinity Stream app. Downloaded titles can even be viewed when you're not connected to the Internet. To download, select your title from your purchases list and then click Download. Up to three differ

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Xfinity Stream on Cruise Ship

Can we access Xfinity Stream services including movies we have purchased while traveling internationally on a cruise ship? This would of course assume that we have purchased the cruise ships surf and stream internet package. We are familiar with Xfinity Stream services when traveling in different st

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This worked for us: Make sure your new device is directly connected to your Wifi Sign in to your Xfinity account from your computer and go to your devices. Click on your device and select eSIM download & help Follow the prompts to download a

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Activating iPhones in SOS Mode

We’re aware some customers are having difficulty activating or using their new iPhone 14, iPhone 13, or iPhone SE 3rd generation. If you have one of these devices and you’re seeing “SOS” in the status bar on your device, you may need to set up your eSIM to get your device to function properly. To do

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A new box won't solve it because it is stuck in the cloud and not on the box. I wish they would help me instead of sending a tech who won't be able to fix a software issue.

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5 years ago

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XRE-06034 - Cannot Delete DVR Recording

I have a recording stuck on my box. When I delete it I get the xre-06034 error. It says it cannot delete the recording and I should restart the box. I have done a restart and a system refresh. No luck. It won't delete. Any suggestions?

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@user_6b203e can you try forgetting your wireless connection and try again? Also, you are going to want to make sure all of your software and firmware is up to date. Please, consult the Manufacturer (Espon) for specific errors.

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MAC address filtering

Since apparently I can't call for help (when did that start?), I'll try this here. My printer stopped in the middle of printing and lost WiFi connection. I restarted the printer and the modem, ran diagnostic and it's popping up with a fail in MAC address filtering. This happened with my last printer

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xfinity stream app

My samsung Tv keeps send me a error message when I try to open the Xfinity stream APP, seems thats is cause to compatibility can xfinity send a software update , any ideas please.

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Plating games online requires a good upload and download signal. Are you getting that?

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Disconnection from online gameplay

I've been consistently having the problem of being disconnected from games during various online game play. I'd like to note that I have Motorola MG8702 modem/ router My wife and I both experience it constantly and is quite frustrating. She plays Call of Duty mobile on her phone and she gets disconn

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Saving for one year will not solve the issue. I was actually told in a post I started last year about this issue that there is an option to “save until I delete”. I responded that I do not have that option and wanted to know which app had that or how

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Vanishing DVR Recordings

My DVR recordings are vanishing at a record clip now. Just checked and in the last couple weeks I lost 2 of my 4 recordings for the Mets 30 for 30 Once Upon a Time in Queens. Recorded all 4 of them and now I have only 2 left. Same with my recordings of Ken Burns Muhammad Ali doc. on pbs. Recorded al

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@user_47138b You responded to a 17 month old thread... Re-closing this 17-month-old dead thread that was improperly re-opened by the new forum software / platform. A known issue that is being worked on.

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4 years ago

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IPV4 addresses not working

I can access websites like google and youtube that use IPV6 but nothing works to sites that are IPV4 this issue just started and I got a new modem today to try to fix it

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PDF of Paperless Bill?

How do I download a pdf of my latest bill? The new xfinity paperless bill appears to be a non-downloadable web page. I need a pdf or hardcopy. Do I have to cancel paperless billing to get it?

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user_xuwncn Yes, if you are using an XB8, Advanced Wi-Fi settings for gateways with this software enhancement are not visible and cannot be managed from the Admin Tool or Xfinity App. I apologize for the inconvenience.

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Xbox Not Working with XB7?

I recently bought an old Xbox 360 from eBay, and it seems to be incompatible with my XB7 Gateway. The XB7 is 5G and the 360 will only work on 2.4GHz. Is there a workaround for this or am I out of luck?

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The Xfinity Stream app is available on the following LG Smart TVs: 2023 TVs. 2022 TVs. 2021 TVs. 2020 TVs, including support for models with the new software version WebOSTV 5.0. 2019 TVs. 2018 TVs.

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Xfinity Stream won’t let me sign in on LG TV

I am trying to sign in on the Xfinity stream app. I was able to successfully download it to my TV and when I click on it, it brings me into a sign in screen. When I click the little icon, nothing happens. It won’t get past this screen. Any suggestions on what to do or how to make the app work?

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I wouldn't be concerned so much about the number of download channels in your area as I would be about getting a modem that is compatible with Comcast/Xfinity.    I personally would suggest being forward thinking and getting a modem that is also DOSC

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5 years ago

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Bonded Download Channels

Just trying to determine how many bonded download channels are available in my area. Current modem is having issues and I want to make sure the replacement that I purchase takes advantage of what's available. Can anyone point me in the right direction? So far, customer service hasn't been able to as

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@user_199df6​ I found that with my VPN enabled, show download about like they use to.

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Stream app slow download over home WiFi.

Downloading DVR content over my high speed home WiFi has been extremely slow over the last few months. 30-45 minutes to download a 1 hour show. The same download takes less than 5 minutes over my cellular service. Everything else downloads fine through my xfi gateway. I’ve deleted and reinstalled th

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@HammspaceHave you tried changing your network's password? You can then isolate specific devices by logging them back into the network one at a time to see if something had a download going on in the background. Typical culprits are large downloads t

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Individual Data usage on WiFi network

Like others have described, I am getting emails and texts about excessive data usage on my WiFi network. Nothing in my household has changed, but I am seeing incredible data usage overall. I can easily see the data usage report on the Xfinity website, but that does not tell me what is driving my all

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HDMI signal loss

If the TV is turned off or the HDMI cable is unplugged, the picture does not return when turning the TV back on or replugging the HDMI cable. The cable box must be reset to fix the issue. This started a few days ago with no changes to the setup. Is this a know issue that may have occurred with a sof

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This is NOT an issue that a home visit will resolve. Please do NOT set up truck rolls to address this issue, it won’t help. This a back end issue with software related to streaming.

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Xfinity Stream on Roku Audio Video Sync Issue

Having an issue with your Xfinity Stream on Roku app. After some short period of time I see a brief video/audio freeze and after recovering and resuming, the audio and video are substantially out of sync. Returning to the Xfinity Stream home page and re-selecting the channel restores normal sync for

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Deleting and reinstalling is the only way it works now. But you have to do this pretty much every time you want to run the app. Xfinity are your software engineers working on a fix?

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Xfinity app not working with LG tv

My xfinity app has quit working on my LG tv. The other apps are working fine. I have reloaded the app but still not working properly. Most time when an attempt to start the app it just freezes. Sometimes after waiting for minutes it will start but only one out of ten times. anyone else’s having this

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