3 Messages
Individual Data usage on WiFi network
Like others have described, I am getting emails and texts about excessive data usage on my WiFi network. Nothing in my household has changed, but I am seeing incredible data usage overall. I can easily see the data usage report on the Xfinity website, but that does not tell me what is driving my alleged overages. I only had one person in my house for the last month, so the overage might be a vehicle or a device. I have tried the Xfinity App advance settings, but it never loads. I know I could just sign up for a higher tier (2GB) to get unlimted, but I already have a 3 year contract for 1GB, which is already ridiculous.
What else can I do?
XfinityBradM
Official Employee
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915 Messages
10 months ago
@HammspaceHave you tried changing your network's password? You can then isolate specific devices by logging them back into the network one at a time to see if something had a download going on in the background. Typical culprits are large downloads that get stuck on a loop consistently trying to download as it fails to complete. A good example of that would be video game downloads from gaming consoles or PCs and media files like pictures and videos.
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user_nrd1y9
4 Messages
6 months ago
I am having the same issue. How can I prevent accidental misreadings of data usage?
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EG
Expert
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111.3K Messages
6 months ago
@user_nrd1y9
Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 5-month-old dead thread is now being closed.
For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on someone else's older thread can delay getting help.
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