Xfinity app not working with LG tv

This is the LG app on the TV that is not working well. On my other LG tv I use fire stick and it works very well. There is something wrong with the xfinity app for LG tv. This is a fairly new problem I have watched it get worse as time went on. Notice all other apps I use work very well. It is the LG Xfinity app that is having a hard time starting up. 

Thanks for confirming for me. I'd like to take a deeper looking to it. When you get a chance can you send us a direct message?

To send a direct message:

Click "Sign In" if necessary

• Click the "Direct messaging" icon near the top right of the page

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

@XfinityNicolas​ 

I am  not sure I am replying to you correctly but the problem continues but lately it has not refused to start. It does still take between 45 and 90 seconds to reach a start up screen. Today it got all the way to the channel screen (ESPN) and I got a dialog screen that said video can not be played Try Again. In that case I shut it off and try again. I’m pretty sure it is the LG app because I use the LG apps for Amazon Prime and Peacock with no problems. These apps will work within 15 seconds. 
Somebody needs to examine the code and see why it is so slow to come up. I don’t have problems with other apps and my system is very fast so I’m pretty sure it an app problem. 

You are replying to us correctly. We are happy to look further into this, @user_uoph17! When you say you reloaded the app, did you uninstall and reinstall the app? Is your LG TV a 2018 or newer model?

Yes to both questions. I have 2 LG OLED tvs and they both display the same traits. Very slow loading and many times the app fails to initiate the stream and I have to try again. 

We are sorry to hear that you are also experiencing issues with the stream app on your LG tv @user_de7ba8. May I ask if you have tried uninstalling and reinstalling the app? May I also ask if you are experiencing any error codes or messages? 

This is the worst app.   EVERY other app (Youtube, Netflix, Amazon Prime, Apple, you name it) works fantastic.  They are fast to load, never crash and easy to navigate.  The xfinity app has never worked well on any device (desktop, phone, various TV models, etc).   It takes at least 45 seconds to load and now does not work at all on my new LG tv.   tried every option people have mentioned.  Now I'm going to pay for a Roku device just to see if I can get it to work via Roku.  

Thank you for reaching out to us here @user_azkxeq. I am sorry to hear that you are having trouble with that app. Have you attempted to uninstall and reinstall that app on your device?

Good morning, @user_jcr6mz. I'm sorry to hear you've been having issues with the app not working properly with your devices. I'd be more than happy to help troubleshoot this with you. So that we don't go over something you've already done, can you please share with me what you've done to remedy this issue?

Thanks for reaching out about the Xfinity Stream app on your LG TVs, user_pfz9bi. You are at the right place for assistance. What troubleshooting steps have you tried such as uninstalling and reinstalling the app? What year(s) of LG TVs do you have?

Thank you very much for reaching out to our team here @user_leano4. Thank you for already attempting to uninstall and reinstall that app already as well. What model year is your LG TV?

OLED65G1PUA

webOS version 6.4.0-18

Model year 2021

Thank you very much for that information @user_leano4. That model would be eligible still for that app. I can look further into any issue with that if you could send us a direct message with the full name and complete address for your service. 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

I am having the same error

code

TVAPP-00195

This package is not available on this device

Just changed to NOW and it won’t work.  Regular Xfinity stream worked well 3 months ago. Last time I used it

I started having the same problem with the Xfinity App on my relatively new LG OLED TV. Do you know what technician meant by "modem reprovisioning"? Can it be achieved by merely unplugging and re-plugging the modem? 

Hello @user_04gbb5! I apologize that you are experiencing issues with the stream app. You've definitely reached the right team of experts to assist you! Please send us a direct message with your first/last name and full address. You can start by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message. If you're signed in to your forums profile and because you have already posted to the public page, you should have the option to do so.