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Connection to remote VPN keeps dropping
Hello. I'm new to the forum, but not to Xfinity. I've been a work from home customer for a little over four years now and have had the same problem for the past four years: I cannot maintain a connection to my employer's VPN and server. It should be noted that i have been able to maintain a connecti
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Your Home Network
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Remote Protocols - SSH and RDP
I need to use SSH and RDP for my job, but starting about a week ago, I can no longer connect to any of my work servers (on AWS) using these protocols (i have tried on 3 different machines) when I take my laptop to use the wifi at panera I can still connect from there, so the problem is not the machi
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Your Home Network
@user_hn8oyf Thank you for reaching out via our Xfinity Forums. I apologize that the Watch Now and Restart functions have not been showing. This is a problem we are aware of and actively working on. You will see these both come back to your service o
Restart and Watch Now No Longer Availabble on Live TV and HBO
I have lost the ability to restart a show, or watch now. It used to be availabble on the majority of the channels I watched. In fact on HBO, I had watched Upgrade on HBO using the watch now and the very next day that option was no longer available. I called tech support and they said it was only HBO
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In addition to smart resume timing being off and lag time between remote control action request (pressing a button like FF or REW) and dvr response, we’re encountering the appearance of an error message popping up in the middle of shows that says: “
Smart Resume not working correctly
For the last week or so on my X1, the Smart Resume feature has started to resume too soon. That is, when a commercial starts and I hit fast forward, the fast forwarding stops somewhere between 30 seconds and 90 seconds before the program starts playing again. So I'm forced to watch at least one comm
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volume control not working on remote
I know there are other posts about this but now it's my turn. It's so annoying that I have to keep turning the tv on and off on order to get the volume controls working. It's time for a fix to this.
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X1
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Xfinity stream guide on lg remote
Just bought new lg tv and have streaming app working but can’t get to channel guide or change channels.
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Xfinity Stream Website
We have tried two types of connections, with success, using our old TV and new X1 cable box:-Using the red/white/yellow (on both ends) AV cable with the “input” or TV channel set to “AV” or “EXT” -Using the COAX cable that was included in the “Self
X1 with old SD TV (Is there a COAX/AV to HDMI Converter?)
We recently switched to X1 and hooked up our 22-year-old television to the new cable box. I want to share our experience, ask a question, and maybe get some general advice or feedback. Our setup: New X1 box: XG1-A New voice remote: XR15 Old television: 27” Magnavox TP2785CI (no HDMI port) Connection
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I wanted to record the new season of the FBI and when I pressed guide with my remote and chose cbs and paged until I found the program it showed to be airing at 5PM rather that 8PM. Note: This comment was created from a merged conversation
schedule is wrong
I want to record the new series of the FBI and when I get the guide to the right channed and find it on the schedule it shows it airing three hours before it actually airs.
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Hello, @TQ135, and thank you for bringing this to our attention through our Forums page! I understand you've been having some trouble while trying to pair your X1 voice remote to your projector, but rest assured; you're with the pros, and our Digital
How to pair an XR16 flex remote with an unlisted projector?
I just setup my flex box and am unable to pair the remote with my projector to be able to control power, volume, etc. My projector's manufacturer (Akaso) is unlisted, and I can't seem to find a way to enter a 5-digit code with the XR16 remote, unlike some of the older remotes. How can I pair my XR16
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Stream app is worthless. No way to program the DVR from the Guide. I used it extensively when traveling. TV remote app is an invaluable tool for subscribers. Its loss quite frankly has substantially diminished the value of Xfinity TV service in an en
Why is xfinity tv remote app no longer available
Tried reinstalling xfinity tv remote app on my iPad. It states it is no longer available. My iPad is updated to newest system.
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Hello, @user_639bee Thank You for taking the time to reach out to Xfinity Support, here on the Community Forum. Using the On-Screen Guide, find a program of which you would like to be reminded, and press the INFO button on your remote control. High
Setting show reminders
How do I set up a reminder for a show that’s already aired but it’s a daily show (I don’t usually watch that channel)?
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Remotes responding very slow.
I have been having an issue where when I push the last button the light blinks of the remote but it will take 4-5 seconds before the last show listing comes onto the tv screen. It has been happening more and more frequently and at different time frames in the day. Sometimes I hit the button again be
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X1
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Extremely slow response of X1 Box to remote commands
I have had X1 Box with voice remote. Recently, the response has been extremely slow. I have reset the box, the remote. I have changed the batteries, and I have checked the connections.
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X1
@jimandlaurie Thank you for your feedback and understanding that we do not have the rights, currently, to broadcast games airing on Big 10 Network for the following teams:University of California Los Angeles (UCLA)University of Oregon (U of O)Univers
Big 10 Network - Xfinity not carrying all live broadcasts?
We just paid to add the Big 10 Network to our plan. There is a local commercial running here that states that Xfinity is the only provider to not accept the Big 10 expansion offer and will therefore will not be providing all live games that are on the network. The Xfinity guide tonight showed that t
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voice remote & apple music app
When I say "apple music" or "apple music app" to pull the app up (as advised by this help forum, since we can't have it listed as a favorite app) it goes to tv shows involving music. What is the voice command for apple music app?
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Flex
Discontinue of Xfinity phone remote app
Please explain why you have removed this app. Once again you make a sweeping decision without checking with your loyal customers. While your web page insists that you listen to your customers and value their input, you continue to make choices at the expense of your customers who are paying for you
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Xfinity App
Hi, @user_1321a2 Yes, you should be able to start an On Demand show/movie on one X1 television and resume watching on another X1 television in the same home, to do so, simply follow the directions below. Resume Watching an Xfinity On Demand
On demand -two TV
Why can I not see a program partially watched on one X1 TV on the other in my house? Shouldn’t they share the recently watched On Demand programming?
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Hello @Chrisleh! Thank you for joining us today on the Xfinity Support Forums. =] I'd be happy to help. Your X1 remote (whether it's an XR11, XR15, etc.) is designed to control your X1 cable box or Flex device, and can be programmed to control the vo
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Accessing my Samsung Smart TV settings
My X11 remote controls my Samsung Smart TV. The Samsung remote is disabled. How do I access my Smart TV settings? Related questions: If it’s possible for both my X11 AND my Samsung remote to work at the same time, how do I do that? If not, how do I change back and forth?
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